Gabby Gooch
Fine Dining And Customer Service
Lutz,FL
Summary
Motivated customer service professional with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Server
Perry's Steakhouse
Oak Brook, IL
01.2022 - 12.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
J. Alexander's Restaurant
Oak Brook, IL
01.2021 - 12.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Brauer House/B House Live!
Lombard, IL
06.2020 - 04.2021
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Collected orders and relayed them to bartenders quickly and accurately.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
Education
High School Diploma -
Lake Forest High School
Lake Forest, IL 08.2016 - 01.2020
Skills
Guest relations management
Beverage preparation
Food and beverage pairings
Dining area maintenance
Food sales and promotion
Order accuracy
Order delivery practices
Sales expertise
Daily specials memorization
Guest seating arrangements
Hospitality service expertise
Wine service
High-volume dining
Menu memorization
Menu presentation
Ordering procedures
Timeline
Server
Perry's Steakhouse
01.2022 - 12.2022
Server
J. Alexander's Restaurant
01.2021 - 12.2021
Server
Brauer House/B House Live!
06.2020 - 04.2021
High School Diploma -
Lake Forest High School
08.2016 - 01.2020