Gabriel Cuesta
Kissimmee,FL
Summary
General Manager with experience in branch operations, budget management, and team leadership. Improved customer service through operational controls and service standards. Controlled inventory accuracy and developed sales plans to support revenue growth.
Overview
2
2
Languages
1
1
Certification
14
14
years of professional experience
Work History
General Manager
Massey Services Inc.
Kissimmee, Florida
07.2020 - Current
- Directed branch operations for Massey Services pest control and lawn care teams.
- Managed daily business operations, encompassing budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Collaborated with district leaders to improve staffing, service, and branch performance.
- Built local sales plans supporting termite, pest, and landscape services.
- Tracked monthly sales to generate reports for business development planning.
- Reviewed customer concerns and resolved service issues with clear communication.
Service Manager
Massey Services Inc.
Kissimmee, Florida
01.2019 - 06.2020
- Managed pest control service routes and field staff across Massey Services customer accounts.
- Coordinated service schedules, inspections, and follow-up visits for residential and commercial clients.
- Resolved customer concerns and service issues with professional, timely responses.
- Trained team members on service standards, safety practices, and customer communication.
- Supported branch operations through staffing, dispatching, and daily workflow coordination.
Pest Technician
Massey Services Inc.
Kissimmee, Florida
04.2013 - 12.2018
- Identified insects, rodents, and wildlife using field inspection findings.
- Applied pest control treatments following Massey Services safety procedures.
- Completed service notes and treatment records for each property visit.
- Loaded and maintained spray equipment, bait stations, and service vehicle supplies.
- Increased company business by maintaining strong relationships with customers and expertly solving service issues.
Education
Bachelor of Arts - Industrial And Organizational Psychology
Rollins College
Winter Park, FL05-2017
Skills
- Budget management
- Branch management
- Sales strategy
- Sales forecasting
- Route scheduling
- Inventory control
- Customer service
- Team leadership
- Market growth
- Relationship building
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certified Pest Control Operator
- Certified Lawn & Ornamental Operator
Accomplishments
- Eagle Circle Award- Top 10 GM 2023
- Eagle Pinnacle Award- GM 2022-2023
Timeline
General Manager
Massey Services Inc.
07.2020 - Current
Service Manager
Massey Services Inc.
01.2019 - 06.2020
Pest Technician
Massey Services Inc.
04.2013 - 12.2018
Bachelor of Arts - Industrial And Organizational Psychology
Rollins College