Gabriel Oliver
RAB Management Corp
Bethlehem,PA
5
years of professional experience
Dedicated property management expert with strong communication and multi-tasking abilities. Experienced in optimizing sales processes and fostering tenant relationships to drive satisfaction and retention.
Work History
Property Manager
3 Years 7 Months- Managed tenant relations, resolving issues promptly to ensure tenant satisfaction and retention.
- Oversaw property maintenance schedules, coordinating repairs and inspections for optimal operation.
- Conducted regular property inspections, identifying areas for improvement and ensuring compliance with safety standards.
- Developed and implemented marketing strategies to attract new tenants and reduce vacancy rates.
- Managed the full sales process from initial customer contact through unit selection, rental agreement, and move-in.
- Balanced sales responsibilities with day-to-day property management, customer service, collections, and facility operations.
- Maintained an active sales pipeline by tracking leads, following up with prospective customers, and working to close outstanding rental opportunities.
- Trained new staff on property management software, improving team proficiency with operational tools.
- Streamlined rent collection processes, enhancing efficiency and accuracy in financial reporting.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Manager
10 Months- Developed and implemented staff training programs to enhance team performance and service quality.
- Streamlined operational processes, improving efficiency in daily fitness center operations.
- Managed scheduling for trainers and classes, optimizing resource allocation and member satisfaction.
- Collaborated with marketing team to design promotional campaigns that increased member engagement.
- Oversaw inventory management, ensuring adequate supplies for fitness equipment and amenities.
- Analyzed member feedback to identify improvement areas, implementing changes that boosted retention rates.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate data entry and updates in CRM systems.
Assistant Manager
1 Year- Developed and implemented staff training programs to improve service delivery.
- Streamlined scheduling processes, increasing efficiency and resource allocation.
- Monitored performance metrics to ensure adherence to company standards.
- Led daily operations to enhance member experience and retention.
- Coordinated marketing initiatives to drive membership growth and community engagement.
- Resolved member concerns promptly, fostering strong customer relationships.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Skills
Property inspections
Rent collection
Payment collection
Sales
Customer service
Communication excellence
Time management
Professional demeanor
Tenant acquisition
Lease management
Oral and written communication
Property tours and inspections
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Property Manager
RAB Management Corp
01.2023 - CurrentRead More
Manager
Maxx Fitness
03.2022 - 01.2023Read More
Assistant Manager
Maxx Fitness
03.2021 - 03.2022Read More