GABRIELA BENITEZ
Hialeah,USA
Summary
Dynamic professional with a proven track record in customer service excellence and sales expertise, notably at Endless Getaways. Skilled in Microsoft Office and adept at building client relationships, I've successfully increased customer satisfaction and revenue. Leveraging time management and communication skills, I excel in fast-paced environments, consistently achieving and surpassing goals.
Overview
1
1
year of professional experience
Work History
Sales Representative
Endless Getaways
Margate, FL
02.2025 - Current
- Answered inquiries from prospective customers regarding features of products and services offered.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Cashier
Churches Chicken
Opa-locka, FL
03.2024 - 05.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
- Processed customer payments quickly and returned exact change and receipts.
- Stocked shelves with merchandise when needed.
- Used suggestive selling techniques to promote add-on sales.
- Built and maintained productive relationships with employees.
Hospitality Specialist
Boucher Brother's
Miami, USA
10.2023 - 02.2024
- Provided exellent customer service to guests while managing reservations, check-ins and check-outs
- Utilized problem solving techniques to resolve customer complaints in an efficient manner
- Demonstrated excellent communication skills when liaising with hotel staff and clients
- Developed and implemented marketing plans to promote events and increase attendance
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Informed guests of local dining, entertainment and leisure options.
- Resolved guest problems and complaints to improve overall satisfaction.
Education
High School Diploma -
Dade Preparatory Academy
Miami05-2024
Skills
- Time management
- Language skills
- Hospitality and accommodation
- Communicating with clients
- Multitasking and organization
- Microsoft Office proficiency
- Customer service excellence
- Marketing and promotions
- Telephone sales
- Sales expertise
- Cash handling
- Stress management strategies
- Detail-oriented
References
Available upon request
Accomplishments
- Forbes certified as hospitality specialist.
Languages
Spanish
Professional
English
Professional
Timeline
Sales Representative
Endless Getaways
02.2025 - Current
Cashier
Churches Chicken
03.2024 - 05.2024
Hospitality Specialist
Boucher Brother's
10.2023 - 02.2024
High School Diploma -
Dade Preparatory Academy
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