Gabriela Campos
Elizabeth
Summary
Detail-oriented professional with a strong background in customer service. Proven ability to enhance guest experiences through effective communication and multitasking.
Results-driven guest service professional with expertise in check-in coordination and baggage handling. Committed to delivering exceptional guest experiences while maintaining attention to detail and operational compliance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
WFS Worldwide Flight Services
Newark, NJ
05.2023 - 05.2026
- Provided exceptional customer service to ensure passenger satisfaction and address inquiries promptly.
- Processed check-in procedures efficiently, ensuring compliance with airline regulations and standards.
- Coordinated baggage handling operations, minimizing delays and ensuring accurate delivery to passengers.
- Assisted in training new staff on customer service protocols and operational procedures to enhance team performance.
- Maintained knowledge of flight schedules and gate changes, providing accurate information to passengers throughout shifts.
After-School Care Provider
The Work-Family Connection
Roselle Park, NJ
09.2019 - 06.2023
- Supervised daily activities, ensuring safety and engagement for children in after-school programs.
- Planned and implemented educational and recreational activities tailored to children's interests and developmental needs.
- Collaborated with parents to address concerns, providing support and resources for child development.
- Mentored junior staff, fostering a collaborative environment focused on best practices in child care.
- Provided homework assistance, resulting in better understanding of subject material and increased confidence in students.
- Created a clean, organized environment that encouraged learning by keeping materials accessible to students at all times.
Education
High School Diploma -
Roselle Park High-school
Roselle Park, NJ06-2020
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Payment processing
- Guest orientation
- Reservation processing
- Check-in coordination
- Multitasking Abilities
- Guest experiences
- Teamwork and collaboration
- Team building
- Multitasking
- Childcare arrangement
Languages
English
Spanish
Timeline
Guest Service Representative
WFS Worldwide Flight Services
05.2023 - 05.2026
After-School Care Provider
The Work-Family Connection
09.2019 - 06.2023
High School Diploma -
Roselle Park High-school