Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriela Gastelum

Tucson,AZ

Summary

Dynamic Shift Manager with proven expertise at Taco Bell in enhancing team performance through effective training and mentoring. Skilled in cash handling and customer service, I excel at resolving complaints and fostering relationships, ensuring a safe and efficient work environment. Committed to upholding high standards and driving operational success.

Overview

5
5
years of professional experience

Work History

Shift Manager

Taco Bell
06.2023 - 06.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Shift Leader

Carl's Jr
03.2020 - 08.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Education

General Studies

Rio Rico High School
Rio Rico, AZ
05-2006

Skills

  • Bilingual
  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Handling customer complaints
  • Training and mentoring
  • Relationship building
  • Energetic and enthusiastic
  • Punctual and reliable
  • Opening and closing procedures
  • Schedule management
  • Inventory controls

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Shift Manager

Taco Bell
06.2023 - 06.2025

Shift Leader

Carl's Jr
03.2020 - 08.2023

General Studies

Rio Rico High School

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Gabriela Gastelum