Madison Gavilanes
Bear,DE
Summary
Dynamic Customer Service Sales Representative with a proven track record at Pepboys Parts And Auto, excelling in upselling and conflict resolution. Adept at maintaining data entry accuracy while enhancing customer satisfaction. Recognized for attention to detail and effective communication, driving sales growth and fostering positive client relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Sales Representative
Pepboys Parts And Auto
Bear, DE
03.2024 - Current
- Suggested additional products or services that may benefit the customer's needs.
- Provided accurate information about products and services.
- Identified potential opportunities to upsell products or services.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Maintained records of customer interactions and transactions.
- Educated customers on product features and benefits.
- Generated quotes, processed payments and documented customer communications.
- Answered customer questions about products and services and recommended appropriate solutions.
Security Officer
Allied Universal Security Services
New Castle, DE
07.2022 - 03.2023
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Monitored surveillance cameras and responded to suspicious activity.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Maintained accurate logs of all security related activities.
- Adhered to post orders while maintaining a visible presence around the property.
- Confirmed visitor identification prior to granting entry into the building.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Checked for safety hazards and took corrective action when necessary.
Education
High School Diploma -
First State Military Academy
Clayton, DE06-2020
Skills
- Sales techniques
- Data entry accuracy
- Conflict resolution
- Attention to detail
- Multitasking and organization
- Appointment scheduling
- Customer complaint resolution
Timeline
Customer Service Sales Representative
Pepboys Parts And Auto
03.2024 - Current
Security Officer
Allied Universal Security Services
07.2022 - 03.2023
High School Diploma -
First State Military Academy