Gabriela Gonzalez
Rio Grande City
Summary
Dynamic and dedicated professional with extensive experience in customer service at H.E.B Grocery Store. Proven expertise in point-of-sale operations and cash handling, consistently enhancing customer satisfaction through personalized service. Strong communication and problem-solving skills foster long-term client relationships, ensuring a welcoming and efficient environment. Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service. Friendly and engaging cashier with a history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cashier
H.E.B Grocery store
Mission
11.2015 - Current
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Handled cash payments from customers efficiently while adhering to company policies regarding money handling procedures.
- Performed cash handling duties such as processing payments, issuing receipts, counting money.
- Worked closely with front-end staff to assist customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Greeted customers and answered any questions they had about the store's products and services.
Groomer & Bather
Bubbles Dog Grooming
McAllen
04.2013 - 07.2025
- Provided customers with information on proper dog grooming techniques and pet health care advice.
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Maintained cleanliness of work areas by sanitizing equipment after each use.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
- Kept detailed records of services performed for each animal client.
- Maintained clean and orderly play yards, kennels and cages.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
Dog Groomer
VIPets Dog Salon
Rio Grande City
07.2023 - 03.2025
- Cleaned up messes made by pets during grooming sessions using appropriate methods.
- Communicated with other staff members regarding any issues that may arise with customers or their pets.
- Adhered to safety protocols while handling animals during grooming sessions.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Assisted head groomer with more complicated tasks such as clipping or scissoring pets' coats.
- Educated customers about different breeds of dogs, breed specific styles of cuts, and home maintenance options.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Kept detailed records of services performed for each animal client.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Bathed and groomed pets using gentle techniques.
- Notified owners when an issue was found with their pet's health or condition during a grooming session.
Student Office Aide
Rio Grande City CISD
Rio Grande City
01.2012 - 06.2012
- Disposed of outdated documents according to established procedures.
- Coded index materials with stamp identification for filing.
- Tracked materials removed from files to facilitate return process.
- Answered incoming calls, transferred calls to appropriate personnel, and took messages.
- Performed administrative duties such as filing, data entry, and answering telephones.
- Updated and maintained databases with current information.
Education
Diploma - Pet Grooming
Texas Allbreed Grooming School
Arlington, TX10-2013
High School Diploma -
Rio Grande City High School
Rio Grande City, TX06-2012
Some College (No Degree) - Veterinary Science
South Texas College
Rio Grande City, TXSome College (No Degree) - Veterinary assistant program
The University of Texas Rio Grande Valley
Edinburg, TXSkills
- Point-of-sale operation
- Cash handling
- Customer service
- Sales processing
- Transaction reconciliation
- Communication skills
- Problem solving
- Cleaning and sanitizing
- Hospitality and accommodation
- Multitasking and organization
Languages
English
Professional
Spanish
Professional
Certification
- Pet Grooming
Accomplishments
- A & B student
- Commended in Math & History
Affiliations
- Pet Grooming
- Reading
- Feeding the farm animals
References
References available upon request.
Timeline
Dog Groomer
VIPets Dog Salon
07.2023 - 03.2025
Cashier
H.E.B Grocery store
11.2015 - Current
Groomer & Bather
Bubbles Dog Grooming
04.2013 - 07.2025
Student Office Aide
Rio Grande City CISD
01.2012 - 06.2012
Diploma - Pet Grooming
Texas Allbreed Grooming School
High School Diploma -
Rio Grande City High School
Some College (No Degree) - Veterinary Science
South Texas College
Some College (No Degree) - Veterinary assistant program
The University of Texas Rio Grande Valley
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