Gabriela Martins
St. Petersburg,FL
Summary
Results-driven professional with 7+ years of experience in operations management, client relations, and international business support. Expertise in business development, team leadership, and fostering long-term relationships. Fluent in Portuguese, English and Spanish, with strong communication skills for global collaboration.
Overview
8
8
years of professional experience
Work History
Manager of Operations
Keep It Clean Tampa Bay
10.2021 - Current
- Established and managed a professional cleaning service for residential and commercial spaces
- Oversaw daily operations, scheduling, staff coordination, and quality assurance
- Increased client retention by 30% and achieved a 95%+ customer satisfaction rate
- Built and led a team and handled marketing efforts to attract new clients
Founder & English Language Instructor
Self-Employed
03.2020 - 10.2021
- Designed and delivered customized English lessons for various ages and proficiency levels
- Managed business operations, marketing, and client acquisition, maintaining a good satisfaction rate
International Business Support Specialist
FIEG (Federação das Indústrias do Estado de Goiás)
08.2019 - 03.2020
- Provided administrative support to leadership, coordinating events and international business delegations
- Managed logistics for mission trips, delegations, and trade events
Corporate Account Manager
Amcham-Brasil
03.2018 - 07.2019
- Managed 57 company portfolios, achieving membership sales goals and strengthening relationships
- Developed and maintained a robust prospect pipeline, guiding prospects through the sales cycle
Client Portfolio Manager
Marca Mais Propaganda
11.2016 - 03.2017
- Managed diverse client portfolios, ensuring exceptional service and strong communication
- Created detailed briefs and collaborated on strategic planning to meet client goals
Education
Bachelor's - International Relations
Pontifícia Universidade Católica De Goiás
01.2017
Associate Degree - Business
Horacio Augusto Da Silva
Sao Paulo12-2013
English Course - Teaching English as a Second Language
LSI San Diego - Language Studies International
01.2013
Skills
- Operations Management
- Client Portfolio Management
- Customer Success
- Team Leadership
- Business Development
- Sales & Negotiation
- Event Planning
- Marketing & Branding
- Strategic Planning
- Multilingual Communication
- B2B Relationship Management
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager of Operations
Keep It Clean Tampa Bay
10.2021 - Current
Founder & English Language Instructor
Self-Employed
03.2020 - 10.2021
International Business Support Specialist
FIEG (Federação das Indústrias do Estado de Goiás)
08.2019 - 03.2020
Corporate Account Manager
Amcham-Brasil
03.2018 - 07.2019
Client Portfolio Manager
Marca Mais Propaganda
11.2016 - 03.2017
English Course - Teaching English as a Second Language
LSI San Diego - Language Studies International
Bachelor's - International Relations
Pontifícia Universidade Católica De Goiás
Associate Degree - Business
Horacio Augusto Da Silva
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