Gabriela Pacheco
Santa Fe,NM
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Poulin Design Remodeling
09.2021 - Current
- Answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisting and greeting potential clients with any questions they may have about our services.
- Assisting call center with Spanish speaking clients.
- Developing ways to streamline and improve office
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managing filing system, entered data and completed other clerical tasks.
- Assisting designers and other staff members with special tasks on daily basis.
- Assisting production department with site check scheduling via Salesforce and updating clients weekly on remodeling projects.
- Keeping track of samples, dated and outdated
- Maintain cleanliness of showroom
Spa Receptionist
Ojo Spa Resorts
03.2021 - 09.2021
- Communicated with spa team members if clients canceled or changed appointment times.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Listened closely to customer complaints and responded appropriately to issues.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Handled payments and processed credit card transactions.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Enforced spa policies, following company procedures at all times.
- Generated reports to track customer satisfaction and sales.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Operated multi-line telephone system to answer and direct high volume of calls.
Busser/Assistant Food Runner
Tumbleroot Brewery
04.2019 - 04.2020
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Trained new staff in bussing and cleaning procedures.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Reset and cleaned tables quickly to prepare for new customers.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Assisted with bussing tables and cleaning up spills.
- Greeted customers and provided menus upon arrival to dining room.
Education
Bachelor of Arts - Art History
University of New Mexico
Albuquerque, NM12.2019
Skills
- Data Entry
- Scheduling
- Office Administration
- Salesforce
- MailChimp
- Research
- Critical Thinking
- Detailed-oriented
- Customer Service
- Tech-Savvy
- Multi-line phone proficiency
- Computer Skills
- Art history knowledge
- Photoshop
Internships
- Form & Concept/Zane Bennett Galleries | January-March 2019
- LACMA Summer Academy | Summer 2018
- IAIA Museum of Contemporary Native Arts | Summer 2017
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Poulin Design Remodeling
09.2021 - Current
Spa Receptionist
Ojo Spa Resorts
03.2021 - 09.2021
Busser/Assistant Food Runner
Tumbleroot Brewery
04.2019 - 04.2020
Bachelor of Arts - Art History
University of New Mexico
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