Gabriela Pulido
Mcallen
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply my experience to new professional challenges with growth-oriented organization.
Overview
9
9
years of professional experience
Work History
Program Director
CutisCare
05.2024 - 01.2025
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Monitored program performance to identify areas for improvement.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Developed and implemented marketing strategies to promote program awareness and participation.
- Maintained and updated project related documents.
Physician Liaison
Legacy Home Health & Hospice
03.2024 - 05.2024
- Managed complex cases involving multiple specialties, facilitating communication among all parties involved in patient care.
- Improved patient referral rates by establishing and maintaining strong relationships with healthcare providers.
- Established a strong rapport with local healthcare organizations, creating opportunities for collaboration and cross-referrals between practices.
- Served as a liaison between patients, families, and medical professionals, ensuring seamless coordination of care throughout treatment processes.
Marketing Liaison
McAllen Emergency Room
11.2020 - 06.2023
- Collaborated with cross-functional teams to develop and implement comprehensive marketing strategies, resulting in inpatient referrals within the emergency room and it's network
- Cultivated and maintained relationships with local medical practices, clinics, and healthcare providers, facilitating mutual patient referrals and contributing to growth in patient admissions
- Spearheaded the planning and execution of community health events, workshops, and seminars, driving community engagement and fostering a positive brand image
- Created and managed digital marketing campaigns, leveraging social media, email marketing, and online advertising, resulting in increased website traffic and in online pre-registration bookings
- Analyzed market trends, competitor activities, and patient demographics to provide actionable insights for optimizing marketing strategies and identifying new business opportunities
- Collaborated with physicians and clinical staff to develop patient success stories and testimonials, effectively showcasing the hospital's expertise and patient-centered care approach
- Assisted in the development of marketing collateral, including brochures, flyers, and presentations, ensuring alignment with brand guidelines and compliance with industry regulations
- Actively participated in hospital committees and meetings to contribute marketing insights, ensuring that patient-centric perspectives were integrated into strategic decisions
- Successfully led the launch of a patient education campaign, resulting in an increased patient understanding of available healthcare services
- Implemented a streamlined process for tracking and reporting marketing metrics, enhancing the accuracy of performance measurement and enabling data-driven decision-making
Store Manager
Spa La Posada
10.2018 - 10.2020
- Led a team of 15 staff members to consistently exceed monthly sales targets, resulting in a increase in revenue year over year
- Orchestrated and executed visual merchandising strategies that enhanced product presentation and increased up selling opportunities
- Developed and implemented training programs for new and existing staff, resulting in improved product knowledge, sales techniques, and overall customer service quality
- Collaborated with spa management to curate and introduce new product lines, driving customer interest and expanding the spa's range of offerings
- Established strong rapport with high-end clientele, maintaining a loyal customer base
- Monitored inventory levels, analyzed sales trends, and implemented efficient stock replenishment processes to minimize out-of-stock situations while optimizing inventory turnover
- Successfully resolved customer complaints and concerns, maintaining an effective communication and timely resolution
- Oversaw staff scheduling, ensuring appropriate coverage during peak hours while managing labor costs within budget constraints
- Conducted regular performance evaluations and provided ongoing feedback to team members, resulting in increased morale and staff engagement
Lady's Apparel Manager
Dillard's
03.2016 - 10.2018
- Led a team of 20+ associates in a dynamic and high-paced environment, consistently surpassing monthly sales goals and achieving a 15% increase in year-over-year revenue
- Devised and executed visual merchandising plans that enhanced product presentation and drove customer engagement
- Collaborated with buyers and vendors to curate a compelling product assortment, aligning with customer preferences and current fashion trends
- Managed inventory levels by implementing efficient stock replenishment strategies
- Implemented effective sales training programs for associates, resulting in improved product knowledge, customer interactions, and up selling techniques
- Resolved customer escalations promptly and professionally, maintaining customer satisfaction through effective communication and issue resolution
- Utilized data-driven insights to make informed decisions on markdowns, promotions, and pricing strategies, leading to improved profitability and inventory turnover
- Conducted regular performance evaluations, provided coaching, and identified growth opportunities for team members, resulting in enhanced productivity and job satisfaction
Education
Business Administration -
University of Texas Rio Grande Valley
05.2016
Skills
- Leadership Expert
- Ability to Work Under Pressure Expert
- Adaptability Expert
- Communication Skills Expert
- Detail Oriented Expert
- Relationship building
- Multitasking and organization
- Program leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Program Director
CutisCare
05.2024 - 01.2025
Physician Liaison
Legacy Home Health & Hospice
03.2024 - 05.2024
Marketing Liaison
McAllen Emergency Room
11.2020 - 06.2023
Store Manager
Spa La Posada
10.2018 - 10.2020
Lady's Apparel Manager
Dillard's
03.2016 - 10.2018
Business Administration -
University of Texas Rio Grande Valley
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