Gabriela Romero
Miami Gardens
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server
Millers Ale House Bar and Grill
Hialeah
12.2024 - 07.2025
- Delivered exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining areas and service stations.
- Assisted in menu recommendations and upselling food and beverage items.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Managed multiple tables while ensuring guest satisfaction throughout their visit.
- Handled cash transactions and balanced cash register at the end of shifts.
- Provided excellent customer service to ensure satisfaction.
Consumer loans specialist
Advance America
North Miami
08.2023 - 09.2024
- Assisted customers in understanding loan products and application processes.
- Evaluated loan applications and verified borrower information for accuracy.
- Managed communication between client and lending institution, explained refinancing options, and insurance protection products and verified complete data on-hand to fund loans.
Restaurant Hostess
Brio Tuscan Grille
Pembroke Pines
11.2022 - 08.2023
- Greeted guests warmly upon arrival to create a welcoming atmosphere.
- Managed reservations efficiently using the restaurant's booking system.
- Coordinated seating arrangements to optimize restaurant flow and guest satisfaction.
- Maintained cleanliness and organization of the host station throughout shifts.
- Collaborated with team members to ensure smooth service during peak hours.
Call Center Representative
Empire Healthcare Consulting
Miami
05.2021 - 10.2022
- Managed incoming calls, ensuring timely responses to patient concerns.
- Documented interactions accurately in the customer management system.
- Educated clients on available healthcare plans and enrollment processes.
Education
Associate of Science - Radiology
Miami Dade College
Miami, FL 01.2026 - 05.2026
Skills
- Communication skills
- Team collaboration
- Problem resolution
- Suggestive selling
- Medical terminology
- Customer service
- Cash handling
- Data entry
Languages
English
Native/ Bilingual
A1
Spanish
Professional
A1
Timeline
Associate of Science - Radiology
Miami Dade College
01.2026 - 05.2026
Server
Millers Ale House Bar and Grill
12.2024 - 07.2025
Consumer loans specialist
Advance America
08.2023 - 09.2024
Restaurant Hostess
Brio Tuscan Grille
11.2022 - 08.2023
Call Center Representative
Empire Healthcare Consulting
05.2021 - 10.2022