Gabriela Vasquez

• Collaborated with team members to maintain high standards of customer service and satisfaction.
• Contributed to weekly sales reports, analyzing trends to identify opportunities for improvement.
• Developed a high-performing team through effective recruitment, training, and mentoring initiatives, that led to top performance on district and regional level.
• Engaged with local organizations, such as Greater Hattiesburg HBA and Petal Chamber of Commerce, to enhance community relations.
• Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.
• Established a culture of continuous improvement within the team by providing constructive feedback during performance evaluations.
• Trained and mentored district leaders to enhance leadership capabilities and operational effectiveness.
• Engaged in district walks to support training initiatives and promote effective behaviors for store success.

• Drove exceptional results in installations and specialty sales, leading performance metrics for second half of fiscal year.
• Assisted in managing daily store operations, ensuring adherence to company policies and procedures.
• Engaged with customers to resolve inquiries and complaints, fostering positive shopping experiences.
• Cultivated and managed vendor relationships to ensure timely product delivery and effective communication across the store.
• Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Directed department efforts that resulted in district contest victories for sales performance.
• Optimized inventory management processes to enhance stock accuracy and availability.
• Coordinated merchandising displays to increase product visibility and customer engagement.
• Assisted in training new staff on operational procedures and store policies.
• Monitored sales trends to support strategic decision-making for product placement.
• Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
• Increased sales by strategically placing merchandise and creating visually appealing displays.

Led team development initiatives that enhanced capabilities, resulting in three specialists attaining top 10 regional sales recognition. Directed efforts that increased pipeline year-over-year. Oversaw performance improvements leading two department specialists to rank in top 10 for credit.

Top Performer in the region