Gabriela Michel-Ange Mitial
Columbus,OH
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Ramada Hotel
Columbus , OH
08.2021 - 08.2022
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees, and payments.
Customer Service Representative
Vero Insurance Group
North Miami , FL
09.2022 - Current
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved accounting, service and delivery concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Certificate - Healthcare
Florida Adult Vocational Center
16752 NE Fourth Ct, North Miami Beach, FL 3316209.2022
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Organization and Time Management
- First Aid/CPR
- Excellent Communication
Languages
French
Full Professional
English
Limited Working
Spanish
Elementary
Haitian Creole
Native or Bilingual
Timeline
Customer Service Representative
Vero Insurance Group
09.2022 - Current
Front Desk Receptionist
Ramada Hotel
08.2021 - 08.2022
Certificate - Healthcare
Florida Adult Vocational Center