Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriela Michel-Ange Mitial

Columbus,OH

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Ramada Hotel
Columbus , OH
08.2021 - 08.2022
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Collected room deposits, fees, and payments.

Customer Service Representative

Vero Insurance Group
North Miami , FL
09.2022 - Current
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved accounting, service and delivery concerns.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Certificate - Healthcare

Florida Adult Vocational Center
16752 NE Fourth Ct, North Miami Beach, FL 33162
09.2022

Skills

  • Teambuilding
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Multitasking Abilities
  • Organization and Time Management
  • First Aid/CPR
  • Excellent Communication

Languages

French
Full Professional
English
Limited Working
Spanish
Elementary
Haitian Creole
Native or Bilingual

Timeline

Customer Service Representative

Vero Insurance Group
09.2022 - Current

Front Desk Receptionist

Ramada Hotel
08.2021 - 08.2022

Certificate - Healthcare

Florida Adult Vocational Center

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Gabriela Michel-Ange Mitial