Gina Gladman
Blackfoot,ID
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
23
23
years of professional experience
Work History
Front Desk Receptionist
Shelley Veterinary Hospital
Shelley, ID
02.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and cash.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Signed for packages, recorded deliveries and distributed to personnel.
- Assisted the Veterinarian however they needed.
- Cleaned rooms and roomed clients.
- Filled prescriptions as prescribed by the doctor.
Retail Customer Service Associate
The UPS Store
Idaho Falls, ID
08.2022 - Current
- Greeted customers in a friendly and professional manner.
- Processed customer payments accurately and efficiently.
- Performed cash register operations including opening and closing procedures.
- Answered phone calls in a timely fashion while providing excellent customer service skills.
- Notary Services
- Printing Services
- Packing Services: fragile, standard, and basic
- Amazon returns and consolidations
- Happy returns and consolidations
- Open and close mailboxes and can put mail away in the boxes
- Check in packages in the UPM
- Check in inventory
Shelter Manager
Paws for Life Animal League
Riverton, WY
03.2006 - 07.2022
- Greeted public surrendering pets and explained options and likelihood of adoption.
- Promoted safe animal handling practices, offering care and enrichment to shelter animals.
- Cleaned cages in accordance with health code requirements to ensure sanitary environment for animals.
- Administered medications to animals with meals or treats.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Coordinated work of 5-10 employees by offering clear direction and motivational leadership.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Responsible for program income by cataloging and making timely deposits, getting financial statements ready for accountant, limited knowledge of Quickbooks.
- Hired/fired staff, administered payroll, paid the taxes and kept all records needed for IRS current
- Reported monthly to a Board of Directors with financial reports, intake/outcome reports of animals
- Took care of between 600-1000 animals annually for our partners. This included, reclamations, adoptions, transfers, and euthanasia.
- Worked with a Board of Directors on fundraisers in person, and online.
- Worked with the public to solicit donations; kept our Shelter in good standing and transparent with our Community.
Customer Service Associate
Goodwill Store
Greenville, SC
08.2005 - 12.2005
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Assisted customers with making payments for items.
- Stocked inventory
Customer Service Associate
Sweetwater Garden
Riverton, WY
05.2003 - 08.2005
- Watered plants
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Customer Service Representative/Receiving Manager
RadioShack
Riverton, WY
02.2003 - 03.2005
- Helped customers by providing answering questions, helping find items they were in need of, cashier as needed.
- Inventoried new stock that came in and priced it; sent out items that were defected to the manufacturer for repair
Customer Service Cashier
Kmart, Sears Holding
Riverton, WY
04.2001 - 08.2003
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Collected credit card and cash payments to complete transactions for customer orders.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Maintained cleanliness and presentation of stock room and production floor.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Answered phone calls to assist customers with questions and orders.
- Scanned items quickly to keep lines moving and reduce overall wait time.
Education
Some College (No Degree) - Elementary Education
Tabernacle Baptist College
Greenville, SCSkills
- Issue and conflict resolution
- Supervision & leadership
- Friendly, positive attitude
- Data management
- Customer service
- Relationship building
- Teambuilding
Timeline
Front Desk Receptionist
Shelley Veterinary Hospital
02.2023 - Current
Retail Customer Service Associate
The UPS Store
08.2022 - Current
Shelter Manager
Paws for Life Animal League
03.2006 - 07.2022
Customer Service Associate
Goodwill Store
08.2005 - 12.2005
Customer Service Associate
Sweetwater Garden
05.2003 - 08.2005
Customer Service Representative/Receiving Manager
RadioShack
02.2003 - 03.2005
Customer Service Cashier
Kmart, Sears Holding
04.2001 - 08.2003
Some College (No Degree) - Elementary Education
Tabernacle Baptist College
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