Gabriell Welsh
Sterling Heights
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Guest Service Representative
Marriott
Novi
06.2015 - 12.2017
- Welcomed guests and provided exceptional customer service at front desk.
- Managed guest check-ins and check-outs efficiently and accurately.
- Resolved guest inquiries and complaints with professionalism and empathy.
- Facilitated communication between the housekeeping team and front desk staff.
- Managed an evening social for in house guest
- Fulfilled request made for toiletries, restaurant suggestions, wake up calls and car services.
- Assisted in maintaining cleanliness and organization of front desk area.
- Coordinated room assignments and special requests for guests.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled customer complaints professionally and efficiently.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Answered incoming calls from guests seeking reservations or general information.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Provided guidance to new team members on how to perform tasks correctly.
Department aid
Michigan State Universtiy
East Lansing
02.2007 - 06.2010
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Associate of Applied Science - Business Administration
Macomb Community College
Warren, MI 09.2023 - 04.2026
American High School
Skills
- Customer service
- Problem resolution
- Team collaboration
- Communication skills
- Organizational skills
- Microsoft Office
- Event planning
- Data analysis
- Computer skills
- Detail-oriented
- Documentation and reporting
- Reservation management system
- Issue resolution
- Data entry
- Hotel software expertise
- Complaint handling
- Inventory monitoring
- Information protection
- Cash handling experience
- Payment processing
- Flexible schedule
- Food and beverage area setup
- Shift change management
- Analytical thinking
- Office administration
Affiliations
- Stay at home mother of 3
- Homeschool teacher
- Church nursery volunteer
References
References available upon request.
Timeline
Associate of Applied Science - Business Administration
Macomb Community College
09.2023 - 04.2026
Guest Service Representative
Marriott
06.2015 - 12.2017
Department aid
Michigan State Universtiy
02.2007 - 06.2010
American High School