Sales-focused, customer-oriented Esthetician skilled in various types of facials. Expertise in marketing and promotional events.
Hi, I’m
Gabriella DiDonato
Cockeysville,MD
Summary
Overview
9
years of professional experience
Work History
Perennial Towson , MD
Server
11.2021 - Current
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Managed and worked large events that occurred on and off site.
Azumi Baltimore, MD
Server
10.2020 - 11.2021
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Red RobinTowson , MD
Server
12.2018 - 10.2020
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Carters OshkoshTimonium , MD
Sales Manager
06.2017 - 12.2018
Job overview
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
Texas Roadhouse RestaurantHunt Valley, MD
Host Manager
08.2015 - 05.2017
Job overview
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
- Certified and maintained cleanliness and general upkeep of dining room, bar and other guest contact areas to meet sanitation protocols.
- Liaised with dining services leaders to develop and implement systems, policies and procedures.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
Education
Fortis InstituteTowson, MD
License from Esthetician
07.2022
University Overview
Dermalogica Partnership School
Trained in different facial techniques, chemical peels, different facial modalities, facial massage techniques.
Dulaney High SchoolTimonium, MD
High School Diploma
05.2017
University Overview
- Honor Roll
- Completed AP course in World History, US History, and Psychology
- 3.7 GPA
Skills
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Collaboration with other Employees
- Flexible and Adaptable
Timeline
Server
Perennial
11.2021 - Current
Server
Azumi
10.2020 - 11.2021
Server
Red Robin
12.2018 - 10.2020
Sales Manager
Carters Oshkosh
06.2017 - 12.2018
Host Manager
Texas Roadhouse Restaurant
08.2015 - 05.2017
Fortis Institute
License from Esthetician
Dulaney High School
High School Diploma
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