Microsoft Office
Gabriella Garcia
CSR
Wichita Falls,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Meticulous employee with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
7
7
years of professional experience
1
1
Language
Work History
Server
Highlander Public House
Wichita Falls, United States
03.2021 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
Brand Ambassador
A+ Staffing
Dallas, TX
05.2021 - 06.2022
- Designed, filled and arranged eye-catching product floorsets to increase sales.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Acted as face of brand at retail events and sampling opportunities at multiple locations.
- Communicated product information with confidence and educated consumers about company.
- Placed new and existing brand products in competitive retail locations.
Customer Service Representative
Omni Interactions
Wichita Falls, TX
12.2019 - 03.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Used Citrix to schedule appointments.
- Answered live online chats to give quick answers and solve problems faster.
Hotel Receptionist
Kiowa Casino
Devol, OK
07.2017 - 12.2019
- Collected room deposits, fees and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Completed late check-ins and directed guests to rooms and facilities.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
High School Diploma -
Harell Acl
Wichita Falls, TX 05.2017 - 05.2017
Skills
High-volume dining
Additional Information
- Obtaining a personal workspace at home, with dual monitors for remote work.
Software
Timeline
Brand Ambassador
A+ Staffing
05.2021 - 06.2022
Server
Highlander Public House
03.2021 - Current
Customer Service Representative
Omni Interactions
12.2019 - 03.2021
Hotel Receptionist
Kiowa Casino
07.2017 - 12.2019
High School Diploma -
Harell Acl
05.2017 - 05.2017
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