Gabrielle B. Federico
Mineola,USA
Summary
Dynamic leader with a proven track record at Bowlero, adept in multi-unit management and tactical business planning. Excelled in boosting revenue by implementing innovative strategies, enhancing team development, and improving customer service standards. Expertise in operational improvement and team leadership, significantly increasing profit margins across multiple locations.
Overview
19
19
years of professional experience
Work History
District Manager
Bowlero
New York City
12.2022 - Current
- Responsible for overseeing 3 locations in NYC- Totaling to 42M in total revenue
- Works closely with all 3 properties, 3 GM's, 25 Operations Managers, 4 Chef's, over 200 hourly associates to ensure each location adheres to Bowlero/Lucky strike company policies
- Financially responsible for working to increase sales in all properties, as well as increase profit margins- Implements creative strategies to increase revenue
- Conducts weekly meetings with GM's to review performance, provide direction
- Review monthly P&L statements and works with team to control expenses
- Collaborate with in house sales team- host in house tastings, event planner events
- Work hand and hand on the floor developing management team into future world class leaders of delightful guest experiences
- Weekly review of FB audits to ensure FB is upheld to Bowlero standards, ensure that alcohol standards are being met
Area Manager
Bowlero
Northern New Jersey
09.2020 - 12.2022
- Responsible for overseeing 3 locations within north jersey $14M In total revenue
- Developed plans both short term and long term to help increase the bottom line across all properties- increase 2M in one property from 6M to 8M
- Worked closely with respective GM's to develop budgets, cost control, compliance to NJ State Liquor Laws, strategies to help increase revenue
- Reported directly to District Manager- was also used as a training manager across multiple other venues
Manager
Bowlmor Chelsea Piers
New York, USA
09.2018 - 09.2020
- Managing a team of 110+ employees on a daily basis
- Manage a team of 6+ Department managers
- Controlling food and alcohol cost to beat company goals
- Created business goals to help increase revenue, as well as marketed to local places to increase clientele
- Assisted District Manager in auditing other centers, interviewing of potential management, helping fellow General Managers when needed
- Responsible for overseeing all inventory processes
- Responsible for hiring, performance notices/reviews, termination of staff
- Working closely with in house sales team to grow business and come up with better customer service standards
General Manager
Bowlmor Long Island
Melville, USA
02.2017 - 09.2019
- Managing a team of 40+ employees on a daily basis
- Controlling food and alcohol cost to beat company goals
- Created business goals to help increase revenue, as well as marketed to local places to increase clientele
- Assisted District Manager in auditing other centers, interviewing of potential management, helping fellow General Managers when needed
- Responsible for overseeing all inventory processes
- Responsible for hiring, performance notices/reviews, termination of staff
- Working closely with in house sales team to grow business and come up with better customer service standards
Various Positions
AMF
Syosset, USA
01.2006 - 01.2015
- General Manager
- Assistant General Manager
- Lane Server
- Bartender
- Front Desk Associate
- Party Host
- Shift Leader/Event Host
Education
Bachelor of Arts Degree - Psychology
Stony Brook University
Stony Brook, NY12-2012
Skills
- Tactical business planning
- Multi-unit management
- Recruiting and hiring
- Team development
- Customer service
- Operational improvement
- Team leadership
Computer Experience
Proficient in Microsoft Word, PowerPoint, Outlook and comfortable with Microsoft Excel.
Accomplishments
- 2 time Eagle Award (GM) recipient for high performance
- 3 time Falcon Award (DM) recipient for high performance
Timeline
District Manager
Bowlero
12.2022 - Current
Area Manager
Bowlero
09.2020 - 12.2022
Manager
Bowlmor Chelsea Piers
09.2018 - 09.2020
General Manager
Bowlmor Long Island
02.2017 - 09.2019
Various Positions
AMF
01.2006 - 01.2015
Bachelor of Arts Degree - Psychology
Stony Brook University
Similar Profiles
Elise MeyerElise Meyer
Mechanic at BowleroMechanic at Bowlero
Elsasega SiyumElsasega Siyum
Operations Manager at BowleroOperations Manager at Bowlero
Hamzzah ShabbarHamzzah Shabbar
Server at BowleroServer at Bowlero