Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabrielle Gender- Gutierrez

Youngstown,OH

Summary

Proven leader in the fast-paced food industry, excelling at Taco Bell Restaurant by enhancing customer satisfaction and streamlining operations. Skilled in cash handling oversight and motivating teams, I significantly reduced discrepancies and improved staff performance. Expert in inventory control and customer complaint resolution, driving operational excellence and fostering a positive work environment. Confident Shift manager with 5 years of experience guiding daily operations and supervising employees. Knowledgeable leader with skills in coaching and inspiring food service crew members while enforcing rules. Expert at building positive relationships with staff to create excellent work atmosphere and boost motivation levels, resulting in employee retention.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Restaurant Shift Manager

Taco Bell Restaurant
05.2023 - Current
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Excelled in every store position and regularly backed up front-line staff.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Monitored employee food handling, safety and uniform requirements.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.

Assistant General Manager

Belleria Pizzeria
10.2018 - 10.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.

Shift Manager

The Hot Dog Shoppe
08.2021 - 05.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Education

Associate of Science - Medical Assisting

E.T.I. Technical College
Niles, OH
05.2024

High School Diploma -

Struthers High School
Struthers, OH
06.2023

Skills

  • Cash handling oversight
  • Task Delegation
  • Inventory Control
  • Customer Complaint Resolution
  • Staff Training
  • Food handling safeguards
  • Order Management
  • Employee Scheduling
  • Waste Reduction
  • Health Inspections

Certification

  • Licensed (Food & Drug Safety) (2024-2029), Food & Drug Administration for State of Ohio

Timeline

Restaurant Shift Manager

Taco Bell Restaurant
05.2023 - Current

Shift Manager

The Hot Dog Shoppe
08.2021 - 05.2023

Assistant General Manager

Belleria Pizzeria
10.2018 - 10.2023

Associate of Science - Medical Assisting

E.T.I. Technical College

High School Diploma -

Struthers High School

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Gabrielle Gender- Gutierrez