Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Gail Bynum

Gail Bynum

Lee's Summit,MO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

25
25
years of professional experience

Work History

District Manager

Missouri State Probation And Parole
1330 Brush Creek Blvd., Kansas City, Missouri
08.2016 - Current
  • Supervised 1 location to enforce high-quality standards of operation.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Modeled best practices for sales and customer service.
  • Coordinated with other district managers to actualize performance improvement strategies.

Unit Manager

Missouri State Probation And Parole
1330 Brush Creek Blvd., Kansas City, Missouri
01.1999 - 08.2016
  • Supervised Probation and Parole Officers and their assigned caseloads.
  • Oversaw the workload of the Officers by reviewing their work, providing training and ensuring deadlines were met.
  • Trained new staff agency policies and procedures, managing caseloads, conducting interviews and criminal investigations; report writing, making referrals for treatment.
  • Public relations: provide information to the general public pertaining to questions regarding an offender except those things considered confidential per agency policies and procedures.

Education

Bachelor of Science - Criminal Justice Administration

University of Central Missouri
Warrensburg, MO

Skills

  • Business Administration
  • Business Planning
  • Employee Scheduling
  • Staff Management
  • Strategic Planning
  • Customer Service
  • Performance Oversight
  • Policies and Procedures
  • Report Preparation
  • Client Relationship-Building
  • Conflict Management
  • Interpersonal Communications

Timeline

District Manager

Missouri State Probation And Parole
08.2016 - Current

Unit Manager

Missouri State Probation And Parole
01.1999 - 08.2016

Bachelor of Science - Criminal Justice Administration

University of Central Missouri
Gail Bynum