Gail Bynum
Lee's Summit,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
District Manager
Missouri State Probation And Parole
08.2016 - Current
- Supervised 1 location to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
Unit Manager
Missouri State Probation And Parole
01.1999 - 08.2016
- Supervised Probation and Parole Officers and their assigned caseloads.
- Oversaw the workload of the Officers by reviewing their work, providing training and ensuring deadlines were met.
- Trained new staff agency policies and procedures, managing caseloads, conducting interviews and criminal investigations; report writing, making referrals for treatment.
- Public relations: provide information to the general public pertaining to questions regarding an offender except those things considered confidential per agency policies and procedures.
Education
Bachelor of Science - Criminal Justice Administration
University of Central Missouri
Warrensburg, MOSkills
- Business Administration
- Business Planning
- Employee Scheduling
- Staff Management
- Strategic Planning
- Customer Service
- Performance Oversight
- Policies and Procedures
- Report Preparation
- Client Relationship-Building
- Conflict Management
- Interpersonal Communications
Timeline
District Manager
Missouri State Probation And Parole
08.2016 - Current
Unit Manager
Missouri State Probation And Parole
01.1999 - 08.2016
Bachelor of Science - Criminal Justice Administration
University of Central Missouri
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