Summary
Overview
Work History
Education
Skills
Timeline
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Galen Cooper

Waynesville,NC

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food/beverage items properly. Pursues every opportunity to support team members and proactively address issues. I have vast experience in both front and back of house fast pace environments, and always strive to make the customer feel at homes weather it be through stellar service and/or a quick chat.

Overview

2
2
years of professional experience

Work History

Barista Shift Supervisor

Panacea Coffeehouse, Cafe, And Roastery
03.2023 - 08.2024
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.

Host/food Runner

Angelo's Famliy Pizza and Pasta
06.2022 - 10.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Dishwasher

Boojum Brewing
05.2022 - 06.2022
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Education

Bachelor of Science - Economics

North Carolina State University
Raleigh, NC
05.2027

Skills

  • Cleanliness Maintenance
  • Barista Training
  • Cash Handling Accuracy
  • Drink preparation speed
  • Food and Beverage Service
  • Opening and closing procedures
  • Kitchen staff coordination
  • Greeting and Seating Guests
  • Inventory controls
  • Espresso machine operation

Timeline

Barista Shift Supervisor

Panacea Coffeehouse, Cafe, And Roastery
03.2023 - 08.2024

Host/food Runner

Angelo's Famliy Pizza and Pasta
06.2022 - 10.2022

Dishwasher

Boojum Brewing
05.2022 - 06.2022

Bachelor of Science - Economics

North Carolina State University

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Galen Cooper