Gaotsong Claire Yang
DoorDash
Tustin,CA
1
Language
11
years of professional experience
Front End professional with focus on delivering high-quality results. Proven track record in managing front-end operations, enhancing user experience, and optimizing workflows. Strong team collaborator with knack for adapting to changing needs and ensuring smooth coordination.
Work History
Concierge
2 Years 1 Month- Delivered exceptional guest services, ensuring a memorable and enjoyable experience for residents and visitors.
- Coordinated transportation arrangements, including shuttle services and personal vehicle logistics for residents.
- Managed resident inquiries and requests efficiently, fostering positive relationships through effective communication.
- Implemented streamlined check-in and check-out processes, enhancing operational efficiency within the concierge team.
- Trained new staff on best practices in customer service, promoting adherence to company standards and procedures.
Uber Eats Driver
5 Years 1 Month- Delivered food orders promptly, ensuring customer satisfaction and adherence to delivery protocols.
- Navigated routes efficiently using GPS technology to minimize delivery times.
- Communicated effectively with customers regarding order status and any issues encountered during delivery.
- Maintained vehicle cleanliness and operational readiness for daily deliveries.
Instacart Shopper
5 Years 10 Months- Executed efficient order fulfillment by accurately selecting items based on customer preferences and availability.
- Navigated local grocery stores to ensure optimal shopping routes, minimizing delivery times and enhancing customer satisfaction.
- Maintained high standards of quality control by inspecting products for freshness and adherence to company guidelines.
- Collaborated with customers through the app to address inquiries and provide updates on order status in real-time.
Dasher
6 Years 9 Months- Delivered orders efficiently, ensuring customer satisfaction and timely service.
- Navigated routes utilizing GPS technology for optimized delivery times.
- Maintained vehicle cleanliness and functionality to support safe operations.
- Communicated effectively with customers regarding delivery status and any issues.
Deli Service Clerk
2 Years 3 Months- Provided exceptional customer service by assisting with deli product selection and answering inquiries.
- Prepared and sliced high-quality meats, cheeses, and other deli items according to company standards.
- Trained and mentored new staff on food preparation and customer service standards.
- Supervised daily deli operations, ensuring compliance with health and safety regulations.
Care Manager
2 Years- Assisted individuals with daily living activities, enhancing comfort and promoting independence.
- Follow Individualized Service Plans (ISP) and document changes
- Support dining services and maintain a clean, welcoming environment
- Trained and mentored junior caregivers, enhancing team performance and service quality.
Front End Coordinator
2 Years 4 Months- Coordinated inventory management processes to ensure stock availability and organization.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and reconciled discrepancies daily.
- Trained new cashiers on operational procedures and customer engagement techniques.
Counter Assistant
11 Months- Operated industrial laundry equipment to process garments efficiently.
- Conducted quality inspections to ensure cleanliness and garment care standards.
- Trained new staff on operational procedures and safety guidelines.
- Managed cash register operations, ensuring accurate transactions and balanced cash drawers.
Sales Associate
1 Year 1 Month- Provided exceptional customer service by assisting shoppers in product selection and addressing inquiries.
- Managed inventory levels, ensuring stock availability for seasonal merchandise and promotions.
- Trained new associates on sales techniques and store policies to enhance team performance.
- Maintained cleanliness and organization of sales floor, creating a welcoming shopping environment.
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
Production Worker
9 Months- Operated machinery to ensure efficient food production processes.
- Maintained cleanliness and organization of work areas to comply with safety standards.
- Trained new employees on operational procedures and safety protocols.
Student Assistant
1 Year 3 Months- Assisted faculty with administrative tasks, ensuring efficient operation of academic programs.
- Organized and maintained student records, enhancing data accuracy and accessibility.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
Education
No Degree
Skills
Customer service
Highly adaptable
Strong work ethic
Effective problem solving
Languages
Hmong
Full Professional
Timeline
Concierge
Oakmont Management Group
09.2024 - CurrentRead More
Deli Service Clerk
Sprouts Farmers Market Inc, Grocery
10.2022 - 01.2025Read More
Uber Eats Driver
Uber Eats
09.2021 - CurrentRead More
Instacart Shopper
Instacart
12.2020 - CurrentRead More
Care Manager
Sunrise Senior Living
03.2020 - 03.2022Read More
Dasher
DoorDash
01.2020 - CurrentRead More
Front End Coordinator
Party City
11.2017 - 03.2020Read More
Counter Assistant
Kona Cleaners
10.2017 - 09.2018Read More
Production Worker
Yummie Sushi
01.2017 - 10.2017Read More
Sales Associate
Party City
10.2016 - 11.2017Read More
Student Assistant
Rancho Santiago Community College District
09.2015 - 12.2016Read More
Santa Ana College
No Degree
Read More