Garry Alcera
Fort Lauderdale,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
Work History
Server
Etaru
Hallandale, Florida
02.2018 - Current
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted guests and provided menus.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Provided excellent customer service to ensure satisfaction.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Server
Takato
Fort Lauderdale, Florida
10.2022 - 06.2023
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Busser
Katsuya South Beach
Miami Beach, Florida
06.2017 - 02.2018
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Provided quick and efficient clearing of tables between courses.
- Maintained cleanliness of restaurant dining area throughout shift.
Education
High School Diploma -
James Kenan High-school
Kenansville, NC06-2017
Skills
- Daily specials memorization
- Positive and professional
- Point of sale (POS) system operations
- Food safety practices
- Suggestive selling
- Order accuracy
- Team collaboration
- Customer service
- Upselling techniques
- High volume dining
Timeline
Server
Takato
10.2022 - 06.2023
Server
Etaru
02.2018 - Current
Busser
Katsuya South Beach
06.2017 - 02.2018
High School Diploma -
James Kenan High-school