Gary Beard
Hobbs
Summary
Results-driven Dispatch Manager with proven skills in workflow planning, DOT compliance, and customer relations. Enhanced delivery efficiency while promoting a safety culture among drivers.
Results-driven Dispatch Manager with expertise in workflow planning, route optimization, and DOT compliance. Enhanced operational safety and increased on-time deliveries through effective logistics coordination.
Proactive Dispatch Manager with over 15 years of experience in logistics and safety management. Proven ability to optimize delivery efficiency and foster a safety culture among drivers, contributing to reduced customer complaints and improved compliance.
Overview
2026
2026
years of professional experience
Work History
Dispatch Manager
TFH Limited
Hobbs, NM
01.2011 - Current
- Supervised water department
- Dispatched 10-30 drivers daily
- DOT compliance for drivers
- Coordinated logistics and transportation schedules to optimize delivery efficiency.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Collaborated with sales teams to create efficient delivery schedules that met both company objectives and customer expectations.
- Maintained compliance with transportation regulations, avoiding costly fines and delays.
- Provided detailed reports to management on dispatch operations, identifying areas for improvement.
- Coordinated with sales teams
- Coordinated daily logistics operations for timely delivery, reducing customer complaints significantly.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Tracked and monitored vehicle performance and maintenance.
- Communicated with customers to provide delivery updates and resolution.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Managed customer accounts and invoicing.
- Provided customers with information on products and services.
- Received new orders, prepared documentation, and assigned personnel.
- Monthly Safety meetings
- Safety equipment for all employees
- First to respond for all accidents and safety issues in the field
- Computer knowledgeable in Word-Excel-Power Point-QuickBooks
Sales Manager
Reagent Chemical
Hobbs, NM
07.2006 - 12.2010
- Analyzed market trends to identify new business opportunities and optimize customer engagement strategies.
- Fostered relationships with key clients, ensuring high levels of satisfaction and retention rates.
- Established pricing strategies based on competitive analysis to maximize profit margins while maintaining market share.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Attended industry events and conventions.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Operations Manager/sales
Vulcan Chemicals
Hobbs, NM
1996 - 2006
- Streamlined inventory management processes to enhance supply chain efficiency.
- Implemented safety protocols, reducing workplace incidents and improving compliance.
- Coordinated cross-functional teams to optimize production workflows and achieve operational goals.
- Led continuous improvement initiatives that enhanced product quality and reduced waste.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Education
Lubbock Christian University
Lubbock, TXMcLennan Community College
Waco, TXBusiness
Texas Tech University
Lubbock, TXSkills
- Workflow planning
- Route planning
- Phone dispatch
- DOT compliance
- Monthly Safety meetings
Timeline
Dispatch Manager
TFH Limited
01.2011 - Current
Sales Manager
Reagent Chemical
07.2006 - 12.2010
Operations Manager/sales
Vulcan Chemicals
1996 - 2006
Lubbock Christian University
McLennan Community College
Business
Texas Tech University