Gary Sutherland
Katy,TX.
Summary
Personal Information,Running, fishing, spending time with family and participating in family church ministries. Achievements Wheelpin, numerous sales awards, sales bonus, free day off, achieve an exceed goals. .Professional Summary Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Results-driven Service Representative with strong conflict resolution and time management abilities. Expert salesperson focused on driving customer engagement and satisfaction by answering technical concerns and offering service opportunities. Sales professional adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers.
Overview
30
30
years of professional experience
Work History
Service Representative
Cintas Uniform Services
Houston, TX
11.2016 - Current
- Provided information about company products and services, and capitalized on upsell opportunities.
- Scheduled appointment to resolve more complex issues.
- Maintained productivity and quality standards at all times.
- Responded to customer concerns with friendly and knowledgeable service.
- Accepted payments and updated accounts with latest information.
Technician
Field Technical Services
Sugar Land, TX
09.2016 - Current
- Service and repair inverter/chargers for motorhomes.
- Coordinate and ship online orders and parts for customers.
- Engage with customers in a sincere and friendly manner.
Sales route associate
Farmer Brothers Co
Houston, Tx.
01.2014 - 09.2016
- Resolve customer complaints regarding sales and service.
- Maintains inventory levels Proficient in assessing customer needs Review operational records and reports to project sales and determine profitability.
- Monitor customer preferences to determine focus of sales efforts.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
Service Manager
Pep Boys
Houston, TX
02.2012 - 02.2014
- Recommended merchandise to customers based on their needs and preferences.
- Responded to customer questions and requests in a prompt and efficient manner.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Cultivated and strengthened lasting client relationships.
- Incorporated suggested changes to layouts and promotions to drive sales.
Sales Manager, Service Manager
National Tire & Battery
Houston, TX
08.2010 - 01.2012
- Met and exceed Daily and monthly goals (service & tires) Optimize the store.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings
- Generated and developed leads to acquire new clients.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Sales Manager, Service Manager
Goodyear Auto Service Center
Katy, TX
04.2006 - 07.2010
- Increased sales from 5% to 15% per month organize and control backroom flow, handle and take of customer complaints.
- Write up invoices, recommend services, order and stock inventory, prepare and closing of store, file and maintains invoices, prepare employee weekly schedule.
- Conduct Weekly safety meeting, training for new employee.
- Conducts open and close procedures.
- Responsible for emergency procedures such as: contact lists, safety and security Ensures all company policies, standards and procedures are maintained and followed in a consistent manner.
Sales Associate, Assistant Manager
Discount Tire Company
Katy, TX
03.1998 - 05.2006
- Implement sales training course at the stores, training for new employee.
- Increase profitability and cut costs, conduct daily and monthly sales meetings ,prepare and close stores operation Conducts open and close procedures.
- Responsible for emergency procedures such as: contact lists, safety and security Ensures all company policies, standards and procedures are maintained and followed in a consistent manner.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Built relationships with customers to increase likelihood of repeat business.
Education
Diploma - undefined
Alief Elsik High School
Jan 1988
Skills
- Customer relations
- Payment processing
- Schedule management
- Account updates
- closing, Resolve customer complaints, fashion, focus, funds, Maintains inventory, inventory, meetings, money, policies, safety, sales, sales training, Technician, workflow
Timeline
Service Representative
Cintas Uniform Services
11.2016 - Current
Technician
Field Technical Services
09.2016 - Current
Sales route associate
Farmer Brothers Co
01.2014 - 09.2016
Service Manager
Pep Boys
02.2012 - 02.2014
Sales Manager, Service Manager
National Tire & Battery
08.2010 - 01.2012
Sales Manager, Service Manager
Goodyear Auto Service Center
04.2006 - 07.2010
Sales Associate, Assistant Manager
Discount Tire Company
03.1998 - 05.2006
Diploma - undefined
Alief Elsik High School
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