GARY YORO
Lodi,CA
Summary
Reliable and upbeat individual, versed in greeting high-volume of customers and relationship building. Successful at promoting customer loyalty with consultative techniques and diligent attention to individual needs. Dedicated and dependable with exceptional work ethic.
Overview
21
21
years of professional experience
Work History
Independent Contractor
Pebble Beach Resort
04.2019 - Current
- Worked for many celebrities and high-profile guests ensuring a comfortable, memorable experience
- Maximized customer service by going beyond the requirements of my position.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Operations Manager
Borba Farms
02.2013 - 04.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Member/Guest Coordinator
Spring Hills GC
08.2003 - 02.2013
- Developed strong relationships with repeat clients, resulting in increased loyalty and return visits.
- Streamlined front desk operations for improved efficiency and reduced wait times for guests.
- Worked closely with management to implement new policies or procedures, contributing to an improved guest experience overall.
- Collaborated with various departments to ensure seamless guest experiences from check-in to checkout.
- Handled guest complaints with empathy and professionalism, resolving issues whenever possible to maintain positive relationships.
- Fostered a positive work environment among team members by offering support, encouragement, and constructive feedback.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Education
Bachelor of Science - Political Science And Government
California State University - Stanislaus
Turlock, CAAssociate of Arts -
Cabrillo College
Aptos, CAHigh School Diploma -
Watsonville High
Watsonville, CASkills
- Customer Relationship Management
- Accomplished Golfer
- Effective Listener
- Deadline Adherence
- Workload Management
- Excellent Communication
- Excellent Customer Service
- Committed Work Ethic
References
Available Upon Request
Community Service
- First Tee volunteer instructor, Central Valley Chapters CA
- Birdies for Charity First Tee Open, Pebble Beach CA
- Safeway Easter Seals tournament volunteer, Aptos CA
- Pebble Beach Pro Am volunteer, Pebble Beach CA
Hobbies
- Golf
- Fishing
- Tennis
- Surfing
Timeline
Independent Contractor
Pebble Beach Resort
04.2019 - Current
Operations Manager
Borba Farms
02.2013 - 04.2019
Member/Guest Coordinator
Spring Hills GC
08.2003 - 02.2013
Bachelor of Science - Political Science And Government
California State University - Stanislaus
Associate of Arts -
Cabrillo College
High School Diploma -
Watsonville High
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