Gaven Gilliland
Hebron,OH
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Precision Lawn and Exterior. Skilled in customer engagement and leadership, demonstrated through the successful training of teams and the implementation of effective communication strategies. Achieved notable improvements in service quality and team collaboration.
Overview
6
6
years of professional experience
Work History
Crew Member
Brocon Construction
Columbus, OH
01.2024 - 01.2025
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Crew Member Team Leader
Pickerington Lawn and Landscape
Pickerington, OH
03.2022 - 12.2023
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
- Collaborated closely with management to develop goals, objectives, and performance metrics for the crew members we led.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Educated crew workers on quality standards throughout construction process.
Crew Leader
Precision Lawn and Exterior
Pickerington, OH
03.2019 - 11.2021
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
Education
Diploma -
Pickerington North Highschool
Pickerington, OH05.2018
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Customer engagement
- Integrity and honesty
- Initiative and Self-motivation
- Leadership qualities
- Learning agility
Timeline
Crew Member
Brocon Construction
01.2024 - 01.2025
Crew Member Team Leader
Pickerington Lawn and Landscape
03.2022 - 12.2023
Crew Leader
Precision Lawn and Exterior
03.2019 - 11.2021
Diploma -
Pickerington North Highschool