Gavin Martinez
Rancho Cucamonga,CA
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
4
4
years of professional experience
Work History
Service Manager
Firestone Complete Auto
10.2023 - Current
- Resolved customer complaints in professional and timely manner
- Met with customers to discuss service needs and offer available solutions
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage
- Hired, trained and supervised team of service staff members to meet business goals
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship
Sales and Service Specialist
Firestone Auto Care
10.2023 - Current
- Worked closely with clients throughout the entire sales cycle, providing ongoing support, addressing concerns, and ensuring overall satisfaction with their experience
- Managed time efficiently in order to complete all tasks within deadlines
- Delivered exceptional customer service, resulting in increased repeat business and client referrals
- Increased sales revenue by consistently meeting and exceeding sales targets through effective product presentation and client relationship management
Sales Advisor
Bestbuy Retail Store
09.2021 - 10.2023
- Increased sales by offering advice on purchases and promoting additional products
- Increased sales by establishing rapport with customers and identifying their needs
- Managed operations across various retail locations
Sales Associate
Pharmacy BoardShop
09.2020 - 09.2021
- Built customer loyalty and retention by delivering excellent shopping experiences
- Provided exceptional services and pleasant shopping experiences to retail customers
- Built relationships with customers to encourage repeat business
Education
Associate of Science -
Chaffey College
Rancho Cucamonga, CA05.2027
High School Diploma -
Etiwanda High School
Rancho Cucamonga, CA05.2023
Skills
- Team leadership
- Reliable and responsible
- Customer service management
- Outgoing and energetic
- Staff motivation
- Relationship building
- Problem-solving
- Time management
- Goal oriented
Timeline
Service Manager
Firestone Complete Auto
10.2023 - Current
Sales and Service Specialist
Firestone Auto Care
10.2023 - Current
Sales Advisor
Bestbuy Retail Store
09.2021 - 10.2023
Sales Associate
Pharmacy BoardShop
09.2020 - 09.2021
Associate of Science -
Chaffey College
High School Diploma -
Etiwanda High School