Gavin Gonzalez
Camillus,United States
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
Work History
Crew Member
McDonald's
09.2020 - Current
- Delivered friendly, efficient customer service by accurately processing drive-thru orders, enhancing overall customer experience.
- Processed cash and credit card transactions, ensuring compliance with company protocols and enhancing transaction accuracy.
- Processed cash and credit card transactions with adherence to company protocols.
- Collaborated effectively within a fast-paced team environment across various restaurant areas.
- Maintained cleanliness and executed multiple tasks efficiently during peak hours, contributing to a positive dining experience.
- Key Contributor to franchise achieving #1 ranking in 2025 for round-up donations supporting Ronald McDonald House Charities.
Disney College Program Intern-House Person
Walt Disney World Resort
01.2026 - 07.2026
- Delivered linens, towels, supplies, and guest-requested items to support seamless housekeeping operations.
- Promptly responded to requests from guests and cast members, ensuring professional service.
- Worked independently in a busy 700-unit resort, demonstrating flexibility and reliability.
- Maintained clean, organized, and well-stocked housekeeping areas, ensuring efficiency for the resort team.
- Adhered to Disney's high guest-centric service standards, fostering a positive experience for guests and team members.
Package Handler
FedEx Ground
07.2022 - 01.2026
- Achieved production targets while meeting critical shipping deadlines consistently.
- Managed packages of diverse sizes, ensuring high accuracy in sorting and delivery.
- Streamlined package sorting and scanning processes in a fast-paced warehouse environment.
- Followed safety protocols and maintained cleanliness, supporting a safe work environment.
- Demonstrated reliability by consistently adhering to work schedule and maintaining attendance. in work schedule with a strong attendance record, contributing to team success.
Disney College Program Intern-Custodial Team
Walt Disney World Resort
01.2023 - 01.2024
- Ensured cleanliness and safety in all Epcot areas, adhering to Disney's high standards.
- Followed Disney safety, sanitation, and operation guidelines to uphold a safe environment for guests and team members.
- Responded promptly to dynamic guest and operational demands in a fast-paced setting.
- Worked alongside cast members from different departments to facilitate smooth operations.
- Assisted guests by providing information and directions to enhance their experience.
- Achieved recognition through 45 cast compliments highlighting exceptional service quality.
Education
Bachelor of Arts - History
SUNY College At Oswego
Oswego, NY12-2025
Skills
- Customer service
- Dependable and reliable
- Work ethic and integrity
- Multitasking and organization
- Time management
- Teamwork and collaboration
- Adaptability and flexibility
- Problem-solving
Timeline
Disney College Program Intern-House Person
Walt Disney World Resort
01.2026 - 07.2026
Disney College Program Intern-Custodial Team
Walt Disney World Resort
01.2023 - 01.2024
Package Handler
FedEx Ground
07.2022 - 01.2026
Crew Member
McDonald's
09.2020 - Current
Bachelor of Arts - History
SUNY College At Oswego