Summary
Overview
Work History
Education
Skills
Timeline
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Gaylah Birdo

Memphis,Tennessee

Summary

My name is Gaylah Birdo. I consider myself to be a Safety-oriented individual Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Cashier

Walgreens
Memphis, TN
12.2023 - Current
  • Help with purchases and sign customers up for rewards program. As well as highlight store promotions to customers.
  • Check personal identifications during alcohol and tobacco sales.
  • Answer phone calls to assist customers with questions and orders.
  • Perform other duties as assigned by management.
  • Deliver high level of customer service to customers using active listening and engagement skills.
  • Welcome customers, offering assistance to help find store items.
  • Maintain cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensure compliance with all safety regulations within the store environment.
  • Maintain open communication with team members and stakeholders, resulting in successful project outcomes.
  • Processed customer payments quickly and returned exact change and receipts.

Material Handler

FedEx Express
Memphis, TN
11.2022 - Current
  • Transported hazardous materials safely according to established protocols.
  • Used scanners to track parcel information, condition or receipt.
  • Managed work area cleanliness by following company guidelines for organization.
  • Adhered strictly to company policies concerning the use of protective gear while on duty.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Received and unloaded incoming products, verified shipment accuracy and inspected for damage, loss or defects.
  • Organized warehouse shelves, racks, and bins for proper storage of materials.

Team Member

Checkers
Memphis, TN
01.2022 - 10.2022
  • Identified needs of customers promptly and efficiently.
  • Collaborated with team members to maximize productivity and efficiency.
  • Promoted products through effective merchandising techniques.
  • Trained new team members using approved training materials and information.
  • Assisted customers with product selection and ordering process.
  • Monitored expiration dates on food items for freshness assurance.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Resolved customer issues promptly in a professional manner.
  • Operated cash registers to process payments from customers.

Front End Associate/Front End Cashier

Walmart
Memphis, TN
04.2021 - 12.2021
  • Greeted customers upon arrival and offered assistance with locating store merchandise.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks in accordance with company guidelines.
  • Processed payments for goods, services, and returns accurately and efficiently.
  • Adhered to company policies and procedures regarding cash handling, refunds and exchanges, store security.
  • Bagged merchandise for customers upon request or as needed according to store standards.
  • Maintained a clean and organized checkout area to ensure customer satisfaction.
  • Assisted other departments with stocking when necessary during busy periods.

Crew Team Member

Taco Bell
Memphis, TN
05.2020 - 11.2020
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Monitored expiration dates of food products.
  • Organized and restocked supplies to support operations and team productivity.
  • Operated cash register accurately and efficiently.
  • Provided excellent customer service at all times.
  • Assisted customers in making menu selections.
  • Maintained safe food handling practices to prevent germ spread.
  • Performed store opening and closing procedures as directed by management team.
  • Answered customer questions regarding product features, pricing, availability.
  • Greeted customers and cultivated positive experiences in line with company standards.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.

Participant

MPloy Youth Summer Program
Memphis, TN
05.2018 - 08.2021
  • developed life skills such as problem solving, communication, decision-making, team collaboration, and leadership.
  • collaborated with others to complete tasks/projects.
  • gained knowledge of financial literacy education.
  • Successfully completed a 10-hour General Industry Safety and Health training for OSHA.
  • Volunteered community service events for our local communities.

Education

Certification - Medical Assisting

Stepful
New York, NY
12-2023

High School Diploma -

Ridgeway High School
Memphis, TN
05-2022

Skills

  • Customer Assistance
  • Customer Service
  • Cash Register Operation
  • Attention to Detail
  • Teamwork and collaboration
  • Conflict Resolution
  • Retail Merchandising
  • Written and Verbal Communication
  • OSHA compliance
  • Pallet Jack operation
  • Order Verification

Timeline

Cashier

Walgreens
12.2023 - Current

Material Handler

FedEx Express
11.2022 - Current

Team Member

Checkers
01.2022 - 10.2022

Front End Associate/Front End Cashier

Walmart
04.2021 - 12.2021

Crew Team Member

Taco Bell
05.2020 - 11.2020

Participant

MPloy Youth Summer Program
05.2018 - 08.2021

Certification - Medical Assisting

Stepful

High School Diploma -

Ridgeway High School

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Gaylah Birdo