Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gayle Stroud

Prattville,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

24
24
years of professional experience

Work History

Customer Service Associate

J And G Flea Market
Prattville, Alabama
03.2007 - 09.2012
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided information regarding charge accounts and loyalty programs.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Resolved concerns with products or services to help with retention and drive sales.

Receptionist

Dr. Foye
Montgomery, Al, AL
01.1981 - 08.1999
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Education

High School Diploma -

Hooper Academy
Hope Hull, AL

Skills

  • Customer Account Management
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Verbal and Written Communication
  • Excellent Attention to Detail
  • Time Management
  • Billing Adjustments and Refunds
  • Proactive Self-Starter
  • Administrative and Office Support
  • Document and Records Management

Timeline

Customer Service Associate

J And G Flea Market
03.2007 - 09.2012

Receptionist

Dr. Foye
01.1981 - 08.1999

High School Diploma -

Hooper Academy
Gayle Stroud