Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
Work History
Customer Service Associate
J And G Flea Market
Prattville, Alabama
03.2007 - 09.2012
Developed and actualized customer service initiatives to decrease wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Provided information regarding charge accounts and loyalty programs.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Resolved concerns with products or services to help with retention and drive sales.
Receptionist
Dr. Foye
Montgomery, Al, AL
01.1981 - 08.1999
Managed multiple tasks and met time-sensitive deadlines.
Answered central telephone system and directed calls accordingly.
Confirmed appointments, communicated with clients and updated client records.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.