Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Work Preference
Software
Timeline
Generic

Gbanne Gbafore

Plymouth,MN

Summary

Offering solid foundation in technology and willingness to learn and grow in fast-paced environment. Delivers fundamental understanding of network configurations and system maintenance, with strong technical support and troubleshooting skills. Ready to use and develop diagnostic and problem-solving skills in [Desired Position] role.

Overview

17
17
years of professional experience
1
1
Certification

Work History

IT Field Service Technician

Spencer Technologies
Minneapolis, MN
07.2023 - 12.2024
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Contributed towards achieving company-wide goals such as increased efficiency and improved customer experience.
  • Consistently met or exceeded performance metrics for response times, problem resolution, and customer satisfaction ratings.
  • Enhanced customer satisfaction by providing timely and efficient IT support for various hardware and software issues.

Desktop Support Engineer

World Wide TechServices
Wayzata, MN
11.2017 - 07.2023
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
  • Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
  • Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Monitored system performance to maintain system integrity.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Optimized PC performance through regular updates, patches, and system upgrades.
  • Supported remote users, ensuring seamless access to network resources.

Desktop Support Technician

Robert Half
Minneapolis, MN
09.2014 - 03.2016
  • Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
  • Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
  • Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
  • Enhanced user productivity, training employees on the use of new applications and system features.
  • Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
  • Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.
  • Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and [Type] policies.
  • Performed routine backups of critical data to prevent loss due to unforeseen events or system failures.

IT Help Desk Technician

World Wide TechServices
Minnetonka, MN
08.2007 - 09.2014
  • Configured hardware, devices, and software to set up work stations for employees.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Education

No Degree - Political Science

University of Minnesota
Minneapolis, MN

No Degree - Computer Support And Network Administration

Minneapolis Community And Technical College
Minneapolis, MN
12.2019

Skills

  • Problem-solving
  • Positive attitude
  • Troubleshooting and repair
  • Field repairs

Certification

  • CompTIA A+ Certification – Computing Technology Industry Association - Sept 2022
  • Cisco Certified Network Associate - Cisco Systems - May 2023

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison

Work Preference

Work Type

Full TimeContract WorkPart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementPersonal development programs401k matchPaid time offPaid sick leaveHealthcare benefitsCompany Culture

Software

Data Structures

Problem-solving

Microsoft Office

Windows OS

Linux

Timeline

IT Field Service Technician

Spencer Technologies
07.2023 - 12.2024

Desktop Support Engineer

World Wide TechServices
11.2017 - 07.2023

Desktop Support Technician

Robert Half
09.2014 - 03.2016

IT Help Desk Technician

World Wide TechServices
08.2007 - 09.2014

No Degree - Political Science

University of Minnesota

No Degree - Computer Support And Network Administration

Minneapolis Community And Technical College

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Gbanne Gbafore