Gbenga Makinsun
Auburn,WA
Summary
Dedicated customer service representative, motivated to maintain customer satisfaction and contribute to company success. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty, driven by strong time management and prioritization abilities.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dangote Cement
Lagos State, Nigeria
01.2018 - 01.2020
- Pick and pack orders accurately and efficiently, meeting or exceeding productivity standards.
- Maintain strong attention to detail and accuracy in picking and packing orders.
- Retrieved items from shelves and bins, ensuring accurate fulfillment of customer orders.
- Inspected products for damage and quality and report any issues to supervisors.
- Assist in lifting and packing products using hands, pallet jacks and other warehouse equipment.
- Make sure raw materials have been approved for use.
- Notify the machine operator of any defects in the products.
- Maintain a clean work environment and adhering to safety protocols.
Warehouse Associate
Xenair Nig Ltd
Lagos, Nigeria
01.2016 - 01.2017
- Maintain customer accounts by recording account and order (s) information.
- Recommend potential products or services to the management by collecting customer information and analyzing customers' needs.
- Resolve customers' complaints via phone calls, emails, and mails by determining the cause of the problem; and suggesting the best solution to solve the problem.
- Patiently handle bills from truck drivers and check in truck drivers as they arrive to deliver loads.
- Thoroughly check drivers bills for PO numbers to make sure products are assigned for the right department.
- Be familiar with warehouse uploading, pallets counting and refilling of NDC to make sure drivers have the right products.
Education
B.A - History and International Studies
ADEKUNLE AJASIN UNIVERSITY
Akungba, NigeriaSkills
- Exceptional communication skills
- Creative problem solver
- Team player
- Strong organizational skills
- Strong client relations
Timeline
Assistant Manager
Dangote Cement
01.2018 - 01.2020
Warehouse Associate
Xenair Nig Ltd
01.2016 - 01.2017
B.A - History and International Studies
ADEKUNLE AJASIN UNIVERSITY