Geraldine Douglas
Tucson,AZ
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Store Director
Bed Bath & Beyond
05.2003 - 08.2023
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Utilized information technology to record sales figures, for data analysis and forward planning.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Managed team of 60 cashiers and floor staff.
- Developed new store location from ground up by hiring and training efficient team.
Store Manager
Linens & Things
06.1995 - 04.2005
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Mcarthur High School
Wantagh, NYSkills
- Retail Management
- Business Development
- Accurate Cash Handling
- Sales Expertise
- Coaching and Mentoring
- Order Management
- Team Leadership
Timeline
Store Director
Bed Bath & Beyond
05.2003 - 08.2023
Store Manager
Linens & Things
06.1995 - 04.2005
High School Diploma -
Mcarthur High School
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