Gema Martinez
Sylmar,CA
Summary
Detail-oriented hospitality professional specializing in guest satisfaction. Prioritizing welcoming guests with attentive service and clear communication to foster a comfortable environment. Committed to upholding hygiene standards and maintaining cleanliness to build trust and encourage repeat visits.
Hardworking, and professional with proven relationship-building and time management skills in fast-paced restaurant environment. Successful at handling tables of all sizes with accuracy and impeccable service skills. Striving to meet customer needs, drive satisfaction and promote long-term loyalty.
Experienced with cocktail service providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Server
Kulturas
Simi Valley, California
09.2026 - Current
- Provided exceptional service to high volume of daily customers.
- Recommended menu items based on customer preferences and dietary needs.
- Maintained knowledge of daily specials and menu changes for informed service.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Managed payment transactions and handled cash register operations smoothly.
- Assisted in training new servers on restaurant procedures and service standards.
Shift lead /Assistant Manager
Kalaveras
Simi Valley, California
01.2023 - 09.2026
- Coordinated daily operations and led team activities to maintain workflow during shifts.
- Onboarded and trained new employees on company policies and service standards to ensure compliance and service consistency.
- Assisted in scheduling staff shifts to ensure adequate coverage at all times.
- Resolved customer complaints and provided exceptional service experience.
- Resolved customer complaints and provided exceptional service experiences.
- Guided and supported team members during shifts.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Reviewed daily sales reports and monitored financial performance metrics.
- Performed administrative tasks including filing documents, data entry.
- Taught staff upselling techniques to meet revenue targets.
WAITSTAFF
Kalaveras
Simi valley, CA
01.2023 - 09.2026
- Provided exceptional customer service in a fast-paced dining environment.
- Conducted customer performance reviews to ensure satisfaction and encourage return visits
- Provided guidance and support to waitstaff members when needed.
- Provided helpful suggestions, answered questions while explaining details of specials, meals and drinks.
- Maximized table turnover by efficiently seating customers during peak hours
- Supervised day-to-day activities of waitstaff team members in order to ensure efficient workflow and timely completion of tasks.
- Provided guidance and support to waitstaff members when needed.
- Increased efficiency of table turnover by strategically seating customers during busy hours. by efficiently seating customers during peak
- Implemented strategies to increase average check size per guest.
- Performed opening and closing duties such as setting up dining room tables, and restocking supplies
- Implemented strategies designed to increase average check size per guest.
- Managing inventory of restaurant supplies and equipment, ensuring adequate stock levels at all times.
RECEPTIONIST
On your side insurance
Canoga park, CA
01.2021 - 03.2023
- Greeted visitors warmly, fostering a welcoming environment that enhanced their overall experience.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Provided customer service by responding to inquiries in an efficient and friendly manner.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Displayed pleasant and professional voice and demeanor, positively representing the organization.
- Maintained accurate records of incoming calls, messages, and visitors to streamline communication and ensure timely responses.
- Kept reception and common areas clean with trash & food out of sight ensuring a clean work space.
- Developed effective working relationships with clients to ensure satisfaction with services provided.
SERVER/BARTENDER
Culichitown
Sylmar, CA
03.2020 - 12.2022
- Greeted and accommodated guests, building positive experience from first interaction.
- Prioritized multiple tasks in a dynamic environment and stayed calm and composed while having little to no errors
- Checked in with guests during meal service, replenishing drinks and addressing additional requests to enhance overall dining experience.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members to ensure we were all trained with the same capabilities and giving the guest the same satisfaction upon every visit
- Used focus and memorization skills to keep track of tables and remember orders.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed while having little to no errors
- Assisted with training of new staff members to assure we were all trained with the same capabilities and giving guest the same satisfaction upon every visit
- Prepared and served food and beverages to large groups efficiently, maintaining high satisfaction levels and minimizing wait times.
Education
LIBERAL STUDIES
Cal State University Northridge
Northridge, CASkills
- Guest service
- Food presentation
- Hygiene standards
- Health and Safety Regulations
- Cash Handling
- Upselling strategies
- Daily specials promotion
- Multitasking
- Time management abilities
- Organization
- Shift planning
- Problem-solving abilities
- Team building
- Collaborative mindset
- Verbal and written communication
- Customer satisfaction
Certification
Food handlers, RBS
LANGUAGES
Spanish, Fluent
Timeline
Server
Kulturas
09.2026 - Current
Shift lead /Assistant Manager
Kalaveras
01.2023 - 09.2026
WAITSTAFF
Kalaveras
01.2023 - 09.2026
RECEPTIONIST
On your side insurance
01.2021 - 03.2023
SERVER/BARTENDER
Culichitown
03.2020 - 12.2022
LIBERAL STUDIES
Cal State University Northridge