Gena Stafford
Fort Walton Beach,FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly highly competitive environment.
Overview
1
1
Certification
2
2
years of post-secondary education
10
10
years of professional experience
Work History
General Manager
Captain Ds Seafood Restaurants
Fort Walton Beach, FLORIDA
08.2022 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily restaurant operations to ensure service quality and efficiency.
- Oversaw staff training programs to enhance team performance and customer service.
- Coordinated scheduling to ensure adequate staffing during peak hours.
- Implemented inventory control procedures to maintain optimal stock levels.
- Developed promotional strategies to attract new customers and boost sales.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Enforced health and safety regulations for a clean dining environment.
Certified Training Manager
Loves Travel Stop
Westpoint, Ms
09.2016 - 09.2020
- Conducted training needs assessments, identified gaps in knowledge and skills, and developed appropriate learning solutions.
- Facilitated onboarding sessions for new employees to ensure smooth integration.
- Led workshops to enhance team members' customer service skills on customer service best practices for team members.
- Developed training programs for staff at travel stop locations.
Education
Associate of Business Administration - Business Administration And Management
Emcc
Mayhew , Ms 02.2001 - 09.2002
Skills
- Operational management
- Budgeting
- Inventory control
- Scheduling management
- Promotional strategies
- Customer service
- Staff training
- Leadership development
- Time management
- Communication skills
Certification
- Serve safe certified
Timeline
General Manager
Captain Ds Seafood Restaurants
08.2022 - Current
Certified Training Manager
Loves Travel Stop
09.2016 - 09.2020
Associate of Business Administration - Business Administration And Management
Emcc
02.2001 - 09.2002