Genesis Luengas
Buena Park,CA
Summary
Dependable sales professional with experience in dynamic, high-performance environments.. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized and dependable candidate successful at managing multiple properties with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Apartment Leasing Agent
API Property Management
Irvine, CA
03.2024 - Current
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Store Associate
Target
11.2023 - Current
- Increased sales and customer satisfaction through personalized servicing.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Grocery Store Associate
Amazon Fresh
09.2021 - 11.2023
- Increased work efficiency by assisting colleagues during busy periods or covering shifts when needed, promoting teamwork within the workplace.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate Of Business Administration - Small Business Administration And Management
California State University - Fullerton
Skills
- Customer Service
- Multitasking capabilities
- Patience and empathy demonstration
- Interpersonal relationship building
- Positive Customer Engagement
- Attention to Detail
- Prospecting clients
- Clear Communication
- Lease Agreements
- Unit inspection
- Leasing Terms and Specifications
- Relationship Building
- Property tours and inspections
- Flexible Schedule
- Application processing
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Apartment Leasing Agent
API Property Management
03.2024 - Current
Store Associate
Target
11.2023 - Current
Grocery Store Associate
Amazon Fresh
09.2021 - 11.2023
Associate Of Business Administration - Small Business Administration And Management
California State University - Fullerton