Summary
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Genesis Olivares

Fort Worth,TX

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Work History

Guest Service Representative

Dickies Arena
Fort Worth, TX
02.2026 - Current
  • Greeted guests warmly upon arrival at events and provided information.
  • Responded to guest inquiries and resolved concerns in a timely manner.
  • Resolved guest complaints in a professional manner.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Managed ticketing processes and assisted with entry procedures for attendees.
  • Assisted in managing crowd control during high-traffic event times effectively.

Crew Member

Rico’s Paleteria
Fort Worth, TX
05.2026 - 06.2026
  • Assisted customers with product selection and answered questions about menu items.
  • Prepared and served various frozen treats, including paletas and aguas frescas.
  • Engaged with customers to create a welcoming atmosphere in the shop.
  • Resolved customer complaints in a professional manner.
  • Operated cash register, processed transactions, and managed customer payments effectively.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Maintained cleanliness of the serving area and equipment according to health standards.
  • Stocked supplies and organized inventory to support daily operations efficiently.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Education

North Side High School
Fort Worth, TX

Skills

  • Customer service
  • Conflict resolution
  • Customer engagement
  • Cash handling
  • Point of sale
  • Time management
  • Team collaboration
  • Problem solving
  • Bilingual

Languages

Spanish
Professional

Affiliations

  • Varsity Cheerleader in high school 4yrs
  • JROTC 4yrs
  • High School golf team 1yr

Timeline

Crew Member

Rico’s Paleteria
05.2026 - 06.2026

Guest Service Representative

Dickies Arena
02.2026 - Current

North Side High School

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Genesis Olivares