Genesis Vazquez
Newark,NJ
Summary
Experienced Front Desk Management and Administration Professional experienced optimizing productivity, efficiency and service quality. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
Front Desk Coordinator
Excel Eyecare & Laser Surgery Center
06.2023 - Current
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Managed approximately over 30 incoming calls, emails, and faxes per day
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Lead Medical Receptionist
Center For Diagnosis and Treatment
06.2022 - 05.2023
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
Front Desk Medical Receptionist
Professional Physical Therapy
04.2020 - 05.2021
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
Education
BBA - Health Services Management
Berkeley College
Newark05.2024
Associate of Science - General Science
Essex County College
Newark, NJ06.2020
Skills
- Administrative Support
- Fluent Bilingual Communication
- Conflict Resolution Strategies
- Teamwork and Coordination
Timeline
Front Desk Coordinator
Excel Eyecare & Laser Surgery Center
06.2023 - Current
Lead Medical Receptionist
Center For Diagnosis and Treatment
06.2022 - 05.2023
Front Desk Medical Receptionist
Professional Physical Therapy
04.2020 - 05.2021
BBA - Health Services Management
Berkeley College
Associate of Science - General Science
Essex County College