Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GENESIS VILLATORO

Queens,NY

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Driven and compassionate professional with extensive experience in customer service and animal care, notably at BLUEPEARL PET HOSPITAL. Excelled in emergency care and guest relations management, demonstrating a keen ability to maintain customer relationships and ensure animal safety. Proven track record of working well under pressure, with a commitment to expanding veterinary knowledge and skills.

Overview

4
4
years of professional experience

Work History

Waitress

Ball 8 Bar & Restaurant
07.2022 - 06.2024
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.

ICU Veterinary Assistant

BLUEPEARL PET HOSPITAL
09.2021 - 06.2024

●Accurately counting pulse rate, capillary refill time, mucous membranes, temperature, respiratory

rate and effort, blood pressure, and SPO2 when needed.

● Manage to deal with vital critical cases with no technician support at times, but still with my doctors guidance.

● Set up, maintain, and troubleshoot oxygen cages and other oxygen equipment, such as high flow and ventilator.

● Treat each patient and client with the highest level of compassion and care.

Veterinary Technician March

Howard Beach Animal Clinic
03.2021 - 03.2022

● Constant assisting & ongoing training with doctors

● Fill prescriptions & medications

● Basic clinic cleaning maintenance

● Basic training in Technician duties; currently ongoing

● Earned performance based pay increase

Server

TexMex Restaurant
04.2020 - 07.2021
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Handled money and used payment system to input orders and print bills.

Education

High School Diploma -

Boys And Girls High School
Brooklyn, NY
06.2020

Skills

  • Guest Relations Management
  • Safe Food Handling
  • Customer Service
  • Experience in animal care; currently responsible for two dogs & one cat
  • Working well and consistent under pressure
  • Great with maintaining customer relationships
  • Reliable, resourceful, & always eager to expand veterinary knowledge
  • Orderly with bookkeeping Appreciative of a dedicated team catheterization
  • Monitored and recovered patients under sedation/anesthesia for procedures such as surgery, dentistry, ultrasound, wound repair
  • Order Taking
  • Procedure Support
  • Reception Area Maintenance
  • Surgical procedures and support
  • Animal Safety
  • Conduct necropsies
  • Emergency and preventive care

Languages

Spanish
Native or Bilingual

Timeline

Waitress

Ball 8 Bar & Restaurant
07.2022 - 06.2024

ICU Veterinary Assistant

BLUEPEARL PET HOSPITAL
09.2021 - 06.2024

Veterinary Technician March

Howard Beach Animal Clinic
03.2021 - 03.2022

Server

TexMex Restaurant
04.2020 - 07.2021

High School Diploma -

Boys And Girls High School
GENESIS VILLATORO