Geneva King
Marion,MS
Summary
Dealing with a wide range of customers has been challenging & rewarding at the same time. Coming in contact with so many different personalities is the best part. I was so use to in person customer service before I started working at a call center. Switching from in person customers to telephone customers was new but very easy & refreshing. Helping customers and being able to resolve their issue in a timely fashion is what I love to do. I plan to continue to grow and thrive in the customer service world.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
IQOR
Meridian, MS
01.2017 - 01.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Lifeguard
Nas Meridian Mwr
Meridian, MS
03.2016 - 05.2017
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
Event Specialist
Mia Colston
Meridian , MS
03.2015 - 08.2016
- Prepared meals & snacks for the customers in Sam's Club to sample.
- Selling certain number of product I had for customers to sample.
- Setting up my cart with information & pictures on the different items I had each day .
- Interacting daily with customers and helping find different items around store.
Education
High School Diploma -
CALVARY CHRISTIAN
Meridian, MS05.2014
Skills
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Issue and Complaint Resolution
Timeline
Customer Service Representative
IQOR
01.2017 - 01.2019
Lifeguard
Nas Meridian Mwr
03.2016 - 05.2017
Event Specialist
Mia Colston
03.2015 - 08.2016
High School Diploma -
CALVARY CHRISTIAN
Spending time with my son, Cooking, Reading & Having Self Care days
My son Khriston is 6 years old and he is so fun & full of life. We love to paint , play outside, he loves animals & the beach. Khriston is mildly autistic and speech delayed so we do a lot of activities such as reading together and putting words together making sentences. I've always loved to cook ! When I was a child my great grandmother use to always allow me to watch her cook. As I got older my grandmother would let me help her more with making dinner. Growing up reading was never my favorite thing to do but now it is my favorite pass time. I love all genres of books but right now my favorite is "Mystery". Self Care is so important for everyone and it has to be done. My self care days consist of running errands, getting my nails, toes & hair done, starbucks stops and shopping for new books or just relaxing at home.
Spending time with my son, Cooking, Reading & Having Self Care days
My son Khriston is 6 years old and he is so fun & full of life. We love to paint , play outside, he loves animals & the beach. Khriston is mildly autistic and speech delayed so we do a lot of activities such as reading together and putting words together making sentences. I've always loved to cook ! When I was a child my great grandmother use to always allow me to watch her cook. As I got older my grandmother would let me help her more with making dinner. Growing up reading was never my favorite thing to do but now it is my favorite pass time. I love all genres of books but right now my favorite is "Mystery". Self Care is so important for everyone and it has to be done. My self care days consist of running errands, getting my nails, toes & hair done, starbucks stops and shopping for new books or just relaxing at home.
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