Genevieve Contreras
San Antonio,TX
Summary
Proven leader in property management with a track record of mentoring leasing agents at ACC to enhance team performance. Expert in market analysis and strategic pricing, significantly boosting occupancy rates. Skilled in resident relations and social media marketing, adept at fostering client relationships and driving profitability. Demonstrates exceptional organizational skills and a commitment to excellence. Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.
Overview
3
3
years of professional experience
Work History
Leasing Manager
ACC
04.2024 - Current
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Worked alongside property managers to optimize market readiness and enable efficient transitions.
- Executed in-depth market research initiatives, implementing successful pricing strategies to drive optimal profitability for property owners.
- Provided leasing professionals with in-depth training on regulatory requirements, company policies, and office procedures.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Analyzed trends in the rental market to predict future growth opportunities and develop strategic plans accordingly.
- Conducted detailed market analysis to inform strategic pricing, enhancing competitiveness and occupancy rates.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
Leasing Agent
Sherman ResidentiL
03.2023 - 04.2024
- Conducted personalized property tours for prospective tenants, highlighting individualized amenities and distinctive features that met their specific needs.
- Provided support to prospective tenants in completing paperwork and organizing logistics for hassle-free move-ins.
- Prepared lease agreements and efficiently coordinated logistics to facilitate smooth move-ins for new residents.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Delivered exceptional customer service by promptly addressing inquiries to foster positive relationships with tenants.
Leasing Agent
AMC
07.2022 - 03.2023
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
Leasing Agent
Shippy Property Management
09.2021 - 06.2022
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Organized community events to foster a positive living environment and increase resident retention rates.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Recruited new residents through website advertising and marketing.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Invited prospects to fill out application upon completion of property tour.
Education
High School Diploma -
South San Antonio High School
San Antonio, TXSkills
- Resident relations
- Clerical skills
- Maintaining closing ratios
- Property Management
- Social Media Marketing
- Lease management experience
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Report Writing
Timeline
Leasing Manager
ACC
04.2024 - Current
Leasing Agent
Sherman ResidentiL
03.2023 - 04.2024
Leasing Agent
AMC
07.2022 - 03.2023
Leasing Agent
Shippy Property Management
09.2021 - 06.2022
High School Diploma -
South San Antonio High School
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