Genevieve Koch
Amherst
Summary
Developed training and leadership skills in fast-paced coffeehouse environment, focusing on quality and consistency. Passionate about fostering growth and sharing knowledge, with strong emphasis on effective communication and team collaboration. Seeking to transition into new field where these skills can be utilized and further developed.
Overview
2
2
years of professional experience
Work History
Barista Trainer
Starbucks
Nashua, NH
07.2024 - 09.2025
- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
- Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
- Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
- Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
- Available to perform many different tasks within the store during each shift
- Ability to understand and carry out oral and written instructions and request clarification when needed
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
Dining Room Server
Benchmark Senior Living
Bedford, NH
04.2024 - 11.2024
- Takes food and beverage orders from residents and serves meals on a timely basis that are both presentable and appetizing in appearance.
- Sets up and delivers meal trays and food carts to the dining room as instructed.
- Handles requests from residents who require assistance with meal selection or have specific needs.
- Sets up the dining room for the next scheduled meal.
- Assists in inventorying supplies.
Dining Room Server
Northbridge Communities
Milford, NH
11.2023 - 09.2024
- Prep food as needed per the Culinary Director.
- Talk to residents in a friendly way, share the daily menu, and make sure they're happy.
- Serve dishes to our residents in a kind manner.
- Assist in cleaning pots, pans, and keeping the kitchen area spick and span.
- Keep the kitchen and dining room clean and follow rules to keep the food safe.
- After each meal, set up the Dining Room again and take pride in how it looks.
- Be open to changing roles on the fly.
- Stay positive, especially when it's busy, to keep things happy.
- Be patient and understanding when customers have requests or concerns.
- Notice when things need to be clean, helping keep the dining area tidy and safe.
Barista/Cashier
Aroma Joes
Amherst, NH
04.2023 - 05.2024
- Prepare or serve menu items, such as sandwiches or salads.
- Demonstrate the use of retail equipment, such as espresso machines.
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
- Describe menu items to customers or suggest products that might appeal to them.
- Weigh, grind, or pack coffee beans for customers.
- Take customer orders and convey them to other employees for preparation.
- Serve prepared foods, such as muffins, biscotti, or bagels.
- Clean or sanitize work areas, utensils, or equipment.
- Receive and process customer payments.
- Take out garbage.
- Provide customers with product details, such as coffee blend or preparation descriptions.
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
- Wrap, label, or date food items for sale.
Education
High school diploma or GED -
Souhegan Coop High School
Amherst, NH06.2024
Skills
- Cash handling
- POS
- Customer service
- Food service
- Coffee experience
- Basic math
- Food safety
Timeline
Barista Trainer
Starbucks
07.2024 - 09.2025
Dining Room Server
Benchmark Senior Living
04.2024 - 11.2024
Dining Room Server
Northbridge Communities
11.2023 - 09.2024
Barista/Cashier
Aroma Joes
04.2023 - 05.2024
High school diploma or GED -
Souhegan Coop High School
Additional Information
Authorized to work in the US for any employer