Summary
Overview
Work History
Education
Skills
References
Timeline
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Genii Lehmann

Saint Paul,MN

Summary

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

15
15
years of professional experience

Work History

Server

Suzies Kitchen
Rosemount, MN
11.2009 - Current
  • Accurately and promptly processed customer orders.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Server/Bartender

Hope Breakfast Bar
Eagan, MN
03.2023 - 04.2024
  • Prepared drinks according to standard recipes.
  • Delivered food orders promptly and courteously.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Cleaned tables and chairs to prepare dining area for next customers.

Bartender

Holiday Inn Hotel Sandton
Eagan, MN
01.2017 - 03.2020
  • I demonstrated efficiency in order taking by attending to customers both at the bar and tables within the hotel's restaurant.
  • Provided excellent customer service by efficiently preparing drinks and delivering food to hotel guests.
  • Provided prompt and accurate delivery of room service orders to guest rooms.

Education

Associate of Arts - General Studies

Inver Hills Community College
Inver Grove Heights, MN
05-1993

Skills

  • POS operation
  • Wine Pairings
  • Effective customer upselling
  • Positive and professional
  • Dining customer service

References

References available upon request.

Timeline

Server/Bartender

Hope Breakfast Bar
03.2023 - 04.2024

Bartender

Holiday Inn Hotel Sandton
01.2017 - 03.2020

Server

Suzies Kitchen
11.2009 - Current

Associate of Arts - General Studies

Inver Hills Community College

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Genii Lehmann