Zoe Begun
Public Safety
Juneau,AK
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration
10.2024 - Current
- Screen bags/properties using state-of-the-art x-ray machines. This may include the application of risk-based security screening protocols based on program requirements.
- Authenticate boarding passes, identification, and passports to prevent fraudulent travel.
- Engage in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches.
- Use explosive detection machines and chemical swab systems to identify potential hazards.
- Respond effectively to security incidents and provided guidance regarding security procedures.
- Direct passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Coordinated with security personnel throughout facility via work radio device communication, updating colleagues on situations requiring attention or action.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Transportation Security Officer
Transportation Security Administration
03.2024 - 09.2024
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Developed and maintained positive rapport with passengers and other airport personnel.
Transportation Security Officer
Transportation Security Administration
06.2023 - 02.2024
- Engaged in continuous development of critical thinking skills necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches.
- Actively engaged in collaboration of tasks and helped my team and superiors meet our goals.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
Transportation Security Officer
Transportation Security Administration
10.2022 - 05.2023
- Helped leadership with high volume workload at the checkpoints by following commands to where highly needed.
- Regularly worked outside my work hours on operation needs when mandatory asked and voluntary.
- Assigned to aid the administrative department with reception, clerical and office duties.
- Voluntary helped to prepare the checkpoint for passenger screening by calibrating the machines, supplies, and equipment.
Transportation Security Officer
Transportation Security Administration
11.2019 - 10.2022
- Provided support with my superiors and leads during high dense passengers’ screening critical hours by executing tasks that assigned to me.
- Participated in convoy activities conducted by CBP department officers for K-9 team handlers for expedited lanes procedures. Skills involved adept application of instructions, critical thinking, quick decision-making, behavior observation, situational awareness, and strong communication.
- Obtained certification for OJT-coaching. Utilized this skill by secondary coaching while primary coaches were away or attending other tasks. Delivered immediate feedback to officers who were not accurately conducted procedures or missed critical steps in procedures.
Transportation Security Officer
Transportation Security Administration
05.2018 - 11.2019
- Assisted with improving K-9 team’s explosive detection goals and K-9 handlers’ certification by volunteering as a convoy. Received recognition award for this contribution.
- Contributed effectively and efficiency screened more than 2000 to 6000 passengers/bags daily.
- Obtained dual certifications. Efficiently provided tremendous support in the baggage areas with high demand for officers during peak hours.
- Effectively and independently conducted procedures with minimal support from leads or supervisors.
Real Estate Manager/Founder
Compound Leaf Estate, LLC
01.2014 - 12.2019
- Researched resources required for projects, renovations, repairs, and constructions.
- Handled complex transactions with clients and support team and professionals.
- Managed real estate-related transactions which include wholesale, rehab, lease-options, resale properties, and rental management.
- Compiled maintenance and repair requests for submission to business partner and reached out to local contractors for bid proposals.
- Promptly responded to tenant complaints and concerns for over four properties.
Pier Agent
Metro Shore Services
01.2015 - 12.2018
- Conducted review of guests’ documents and input data into appropriate computer systems ensuring government travel requirements were met.
- Provided general assistance to guests in fast-paced environments including guests with disabilities and medical conditions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Efficiently coached new agents with screening procedures that included verifying documents and inputting data on computer systems.
Education
Bachelor - International Studies
International Pacific College
12.2010
Certificate - Small Business Management
Te Wananga O Aotearoa
09.2008
Bachelor - Computer Studies
Columban College
06.2002
Skills
- Customer service and assistance
- Integrity and honesty
- Procedure implementation
- Screening process management
- Behavioral observations
- De-escalation techniques
- Crisis response
- Team development
- Data entry
- Passenger relations
- Stress tolerance
- Incident reporting
Leadership Experience
- Ability to manage small to medium projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
- Ability to handle small teams; collaborate tasks to workers that can execute work effectively and efficiently.
- Handle negotiation with contractors and subcontractors.
- Initiate tasks and collaborate with colleagues to meet organizational daily goals.
- Ability to coach or mentor new employees with proper application of procedures.
Communication Skills
Strong written and verbal communication, including the ability to provide constructive feedback and collaborate effectively with team members, professionals, vendors, and clients.
Languages
English
Full Professional
Tagalog
Native or Bilingual
Quote
Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Carl Jung
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceCareer advancementFlexible work hoursWork from home optionTeam Building / Company RetreatsInterests
Minimalism
Retreats
Yoga
Researching
Self-love
Self-care
Timeline
Transportation Security Officer
Transportation Security Administration
10.2024 - Current
Transportation Security Officer
Transportation Security Administration
03.2024 - 09.2024
Transportation Security Officer
Transportation Security Administration
06.2023 - 02.2024
Transportation Security Officer
Transportation Security Administration
10.2022 - 05.2023
Transportation Security Officer
Transportation Security Administration
11.2019 - 10.2022
Transportation Security Officer
Transportation Security Administration
05.2018 - 11.2019
Pier Agent
Metro Shore Services
01.2015 - 12.2018
Real Estate Manager/Founder
Compound Leaf Estate, LLC
01.2014 - 12.2019
Certificate - Small Business Management
Te Wananga O Aotearoa
Bachelor - Computer Studies
Columban College
Bachelor - International Studies
International Pacific College
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