Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
25
25
years of professional experience
Work History
General Manager
Sams Beach Bar
Hudson, FL
06.2024 - Current
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Established and maintained effective communication with staff members to ensure efficient operations.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
Dennys Restaurant
Levittown And North Babylon, NY
05.2007 - 06.2024
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Ensured compliance with local health department regulations regarding food safety standards.
Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.