Geovana De Oliveira
Framingham,MA
Summary
Dynamic Front Desk Specialist with a proven track record at Children Family Dentistry and Braces, excelling in customer service and problem-solving. Enhanced guest satisfaction through effective relationship building and timely issue resolution. Skilled in payment processing and scheduling, contributing to improved operational efficiency and revenue generation.
Overview
3
3
years of professional experience
Work History
Front Desk Specialist
Children Family Dentistry and Braces in Framigham
02.2024 - Current
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
- Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
- Coordinated with housekeeping staff to ensure timely room availability for guests, resulting in higher occupancy rates.
- Improved customer satisfaction by efficiently handling front desk operations and addressing guest concerns promptly.
- Managed reservation cancellations or modifications with minimal disruption to other bookings, ensuring optimal revenue generation opportunities were preserved.
- Trained new front desk staff members, sharing best practices and contributing to a more cohesive team environment.
Cashier
Pão Brasil Bakery
03.2022 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Escola Estadual Carlota De Andrade
Itanhomi, Minas Gerais- Brazil12.2021
Skills
- Building relationships
- Scheduling appointments
- Customer service
- Problem-solving skills
- Time management
Languages
Portuguese
Native or Bilingual
Timeline
Front Desk Specialist
Children Family Dentistry and Braces in Framigham
02.2024 - Current
Cashier
Pão Brasil Bakery
03.2022 - 03.2024
Escola Estadual Carlota De Andrade
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