Gerardo Miranda
Northridge,CA
Summary
Highly motivated individual with strong finance skills, well orientated seeking for a full-time position where I can expand my knowledge and create a positive impact.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Receptionist
El Proyecto Del Barrio
Winnetka, California
02.2023 - Current
- EL PROYECTO DEL BARRIOSeptember 2023 to February 2026MEDICAL RECEPTIONISTWinnetka, USAConducted research on available services that could benefit clients during their referral process.••Analyzed feedback from clients regarding their experience with the referral process in order to makeimprovements.•Communicated effectively with external agencies to coordinate timely referral according to policyguidelines.Process all HMOs, Medical, Medicare. Maintain required logs: prospective, retrospective, denial etc.••Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within•••••the practice.Managed patient check-ins by verifying insurance coverage, collecting payments, and updatingaccounts accordingly.Screened incoming phone calls, taking messages or forwarding to appropriate staff.•Updated patient records, medical histories, and contact information for traceability.Greeted patients immediately upon arrival, providing excellent customer service.•Scanned documents into the electronic health record system securely.Maintained confidentiality of personal and financial information, protecting patient rights andcomplying with HIPAA regulations.Scheduled appointments, managed calendars, and coordinated meetings efficiently.Trained new staff members•El Proyecto Del Barrio
Dispatcher
O's Carpet Cleaning
Santa Clarita, CA
02.2020 - Current
- In charge of setting up appointments for new and continued customers for cleaning services of their couches, chairs pool chairs any furniture that is upholstered.
- In the field i would be the technicians assistant, my job was to set up vacuum and extractor, filling extractor up with cleaning chemicals and water and making sure its repeated until jobs are completed.
Administrative Assistant
Anchor Loans
Calabasas, CA
01.2020 - 02.2020
- Sort mail, file, scan, call customers to collect on property taxes or set up a promise to pay.
Receptionist
The Holman Group
West Hills, CA
05.2017 - 08.2019
- Mental insurance. in charge of creating authorization form for kids under the spectrum of mental illness.
- Read progress retro and determine how many hours allowed for them to be seen by providers.
- Monthly basis would check eligibility for all kids under company care
- Receptionist, transfered calls to departments or supervisors, handle eligibility while taking calls.
- Received mail, packages and messages.
- Also help with accounts receivable mostly from provided when needed.
Foreclosure Specialist
U.S. Bank Home Loans
08.2015 - 03.2016
- Calculate an estimate following state rules to create an amount based on the past due of the mortgage payments, delinquent fees, property inspection fee, the goal was to sell the property back the original bank before the sale date programmed on our queue was due.
Bankruptcy Specialist
Bank of America
11.2010 - 12.2014
- Communicate with attorneys, court appointed trustees and borrowers to answer questions related to the bankruptcy file.
- Handle routine levels of transactions with oversight by senior staff and managers to complete daily tasks.
- Monitoring the posting of payments to ensure all cash items are applied per the requirements above and per the terms of loan documents.
Collector
Bank of America
02.2010 - 11.2010
- Resolve late stage delinquencies on home loans through both inbound and outbound collection calls.
- Work to bring customer account to current status by offering different options including repayment or workout plans.
- Work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements.
Senior Collector
Iqor Collect Tech Systems
01.2008 - 11.2009
- Collector on past due bills.
- Trainer.
Produce Clerk
Vons Supermarket
04.2005 - 11.2007
- Placing produce orders.
- Customer service and helping customers with produce questions.
- Second-in-command or acting supervisor.
Casual Clerk
USPS
10.2004 - 12.2004
- Spreading the ads and newspaper to the designated routes.
- Cleaning and closing the post office.
- Placing overnight and big parcels ready for loading on the mail truck.
Dairy Clerk
Vons Supermarket
- Stocking and refilling the dairy department.
- Second-in-command or acting supervisor.
- Placing dairy orders for the whole department.
Barista
Vons Corporation
- Second-in-command or acting supervisor.
- Training of new hires with the making of the drinks and operating the machinery.
- Placing of orders for restocking supplies.
Cashier
Vons Supermarket
- Customer service.
- Closing down the registers.
- Making the schedules for the front team (cashiers, supervisors and courtesy clerk).
- Supervisor training.
Education
General Eduaction -
Pierce College
High School Diploma -
Calabasas High School
Calabasas, CASkills
- Receptionist
- Filing
- Data Entry
- Customer Service Skills
Certification
Driver's License
Timeline
Medical Receptionist
El Proyecto Del Barrio
02.2023 - Current
Dispatcher
O's Carpet Cleaning
02.2020 - Current
Administrative Assistant
Anchor Loans
01.2020 - 02.2020
Receptionist
The Holman Group
05.2017 - 08.2019
Foreclosure Specialist
U.S. Bank Home Loans
08.2015 - 03.2016
Bankruptcy Specialist
Bank of America
11.2010 - 12.2014
Collector
Bank of America
02.2010 - 11.2010
Senior Collector
Iqor Collect Tech Systems
01.2008 - 11.2009
Produce Clerk
Vons Supermarket
04.2005 - 11.2007
Casual Clerk
USPS
10.2004 - 12.2004
Dairy Clerk
Vons Supermarket
Barista
Vons Corporation
Cashier
Vons Supermarket
General Eduaction -
Pierce College
High School Diploma -
Calabasas High School