Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gerson Monroy

Philadelphia

Summary

Hardworking and dedicated server with a passion for growth and promoting a positive guest experience. Adept at managing high-volume dining environments while demonstrating teamwork, enthusiasm, and professionalism. Eager to join a team where my dedication to hospitality aligns with the establishment's commitment to providing a balanced and vibrant culture.

Overview

7
7
years of professional experience

Work History

Server

Maggianos
Philadelphia
04.2022 - Current
  • Made guests feel special by building a connection and providing exceptional customer service to ensure a memorable dining experience.
  • Communicated with the kitchen staff to ensure the timely arrival of food.
  • Displayed enthusiasm and understanding of the menu, allowing the ability to make recommendations, and suggest appropriate substitutions for allergy concerns.
  • Supported team members during peak hours, fostering a collaborative work environment, and a smooth operational flow.
  • Maintained the cleanliness and organization of dining areas.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Assisted in training new servers on restaurant procedures.
  • Tasked with designing staff merch.

Waitstaff

Bristal Assisted Living
White Plains
09.2018 - 07.2019
  • Informed residents about daily menu items, and accommodated dietary restrictions, special requests, and allergies.
  • Maintained the speed of service for food orders, while minimizing errors and complaints.
  • Completed individual tasks and side work, while maintaining a team effort.
  • Reset and prepare the dining room for the following service.
  • Built bonds and relations with residents to enrich the quality of life through serving.

Education

High School Diploma -

Yonkers High School
Yonkers, NY
06-2010

Some College (No Degree) - Graphic Design

Art Institute of New York City
New York, NY

Skills

  • Guest relations
  • Menu knowledge
  • Food safety
  • Team collaboration
  • Time management
  • Food and beverage pairings
  • POS system operation
  • Staff training

Languages

Spanish
Native/ Bilingual

Timeline

Server

Maggianos
04.2022 - Current

Waitstaff

Bristal Assisted Living
09.2018 - 07.2019

High School Diploma -

Yonkers High School

Some College (No Degree) - Graphic Design

Art Institute of New York City

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